Senior Manager, Business Banking Operations - Small Business (Bilingual Spanish)

Requisition ID: 229166

Join a purpose driven winning team committed to results in an inclusive and high-performing culture.

The Senior Manager Business Banking Operations (Small Business) supports the design implementation and sustainment of a standardized Client Onboarding and Servicing operating model for Business Banking Operations in International Banking. Working closely with Business Lines Global Banking and Markets Global Transaction Banking Operations Compliance and the Countries contributes to the strategic alignment standardization and regionalization of the Target Operating Model. The role has significant influence over the improvement in our client experience and our ability to support the growth of primary banking client relationships.

Is this role right for you In this role you will:

• Champions a client focused culture to deepen client relationships and leverage broader Bank relationships systems and knowledge.
• Ensures standardized client centric efficient and scalable Client Onboarding & Servicing operating model processes and standards are in place to enable our business partners success and deliver a superior client experience.
• Interacts & collaborates with multiple Business Partners Local Delivery Managers International Business Lines Global Transaction Banking Operations local product teams International Operations. and other IB Departments delivering expert advice and innovative solutions that contribute to the achievement of the banks goals.
• Coordinates various strategic initiatives across International Operations footprint including planning execution communications & change management with focus on Onboarding Ready to Transact and Servicing initiatives
• Works independently and as part of a cross-functional global team refining and prioritizing process optimization and standardization initiatives that contribute to an enhanced client experience.
• Responsible for the documentation design implementation and sustainment of a standardized target service and operating model for Business Banking Operations which provide service and support to all clients in International Banking.
• Partners with IB groups and local teams for continuous improvement of the model (structure processes & technology) to maximize performance and enable sharing of best practices.
• Liaises with Transformation and IT Teams on the development of business requirements for technology enhancements in partnership with IB Business Line and Country management.
• Establish Key Performance Indicators (KPIs) and/or other metrics to assure proper oversight of our local operations units.

Do you have the skills that will enable you to succeed in this role Wed love to work with you if you have:

• University Degree in business engineering technology or related field
• Minimum 5 years of banking industry experience
• Expert knowledge of Banks Corporate/Commercial/Small Business Client onboarding and servicing process technology and procedures
• Excellent written verbal and presentation skills in English and Spanish
• Experience in Corporate Commercial and Small Business Banking Operations
• Thorough knowledge of the International Banks production and legacy systems.
• Working knowledge of related regulatory requirements including OHS KYC AML Anti-Terrorist Financing Policies Compliance Control & Operational Risk Self-Assessments Business Continuity Plan FCAC and Privacy legislation and procedures.
• Strong project management skills with excellent track record managing projects of higher complexity
• Strategic functional and operational planning skills
• Subject matter Business expertise in Small Business Corporate and Commercial segments to support special projects new products or new processes with focus on improving client experience
• Ability to work flexibly and prioritize in a fast-paced and deadline-driven environment.
• Expert level interpersonal cross-cultural communication skills and strategic influencing

Whats in it for you

• Lead strategic projects with a significant impact on business line growth.
• A culture that promotes teamwork and cross-functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought background and experience
• Opportunity to work with a very enthusiastic team that helps our clients by ensuring the Bank can continue to operate to deliver key business services.
• Perfect for problem solvers who love to scenario plan and work with a wide-ranging number of business partners and geographies.
• Get a great overview of how the Bank operates by joining the Global Operations team in a role that has widespread impact across all major business lines and functions.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.

At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.