Client Support Representative (Product Support Representative I) - REMOTE
Client Support Representative (Product Support Representative I) - REMOTE
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Job Description
About Net Health
Belong. Thrive. Make a Difference.
Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded Net Health may be the perfect place for you.
A high-growthand profitable company we help caregivers harness data for human and respect the needs of our Net Health family and staffwhich is why weoffer awork-from-anywhere environment and unlimited collaborativeculturepaired with progressive benefits makesNet Healththe ultimate career home!
As a leading-edgeSaaScompany in healthcare we deliver solutions that help patients get better faster and livemore fulfilling lives. Our software and predictive analytics coverthecontinuum of care fromhospital-to-home across various medical specialties. Come join us andstart the next chapter of your exciting careerwhile helping otherstolive better lives.
World-Class Benefits That Reflect Our World-ClassCulture.
Click Here to Learn More!:
#WorkFromAnywhere#UnlimitedPTO#ComprehensiveBenefitsPackage#EmployeeResourceGroups #CasualDressCode #PrioritizedEmployeeWellness#DiversityAndInclusion#AVoice#NewHireSupport#CareerDevelopment #EducationalAssistance #EmployeeReferralBonus#ProgressiveParentalLeave
JOB OVERVIEW
Responsible for responding to product application support questions from customers regarding the companys software. Analyzes problems with software applications to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. May utilize specialized domain expertise related to the specific application of the software to resolve customer problems. May establish and maintain systems that provide answers to common questions and problems.
RESPONSIBILITIES AND DUTIES
- Analyze and resolve issues for clients using department guidelines and timeframes
- Interact with clients to provide and process information in response to inquiries concerns and requests about products and services.
- Troubleshoot client issues including downloading and updating key software dependencies collecting details as necessary and escalation of issues to level 3 and/or engineering as necessary to resolve client issues.
- Research required information using available resources.
- Provide internal feedback to resolve issues and/or enhance product based on client
- Provide support for a suite of software applications
- Retrieve respond to and create cases for client emails within the appropriate service level window following set guidelines and procedures.
- Handle inbound calls and create cases within the appropriate service level window following set guidelines and procedures.
- Organize ideas and communicate oral messages appropriate to the situation to both clients and co-workers.
- Follow up and make scheduled call backs to clients where necessary.
- Participate in regularly scheduled internal training on Net Health products.
- All other duties as assigned.
- Some holiday evening and weekend hours will be required as needed to meet client needs and provide adequate coverage.
QUALIFICATIONS
- Minimum education High School Diploma or equivalent GED
- 0-2 years experience in a client service or technical support role; may have degree or equivalent.
- Experience or familiarity with Revenue Cycle Management (RCM) processes such as medical billing claims processing or healthcare financial systems preferred
REQUIRED SOFTWARE EXPERIENCE
- Microsoft Office
- 0-2 years experience as a user of common enterprise software solutions (i.e. NetSuite Salesforce Oracle SAP etc.)
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization.
Salary Range: $15.20 - $19.00 USD
Required Experience:
Unclear Seniority
Employment Type
Full-Time
