Student Worker (Information Technology)
Student Worker (Information Technology)
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Job Description
Title: Student Worker (Information Technology)
Employee Classification: Student Worker
Department: Campus IT - WW
Salary Range: 15.00
Who we are:
We are not-for-profit: St. Louis Community college (STLCC) is a non-profit institution dedicated to empowering students expanding minds and changing lives. Employees are committed to strengthening the St. Louis community with inclusive and transformative education.
We are a respected employer: For 60 years STLCC has served the St. Louis community expanding to 4 main campuses 2 education centers 2 workforce training centers and 5 centers of excellence. More than one-half of the households in St. Louis have at least one member who has taken classes at STLCC.
We make an impact in the community: Through credit courses continuing education and workforce development programs STLCC annually serves nearly 69000 students. More than 80% of career and technical graduates employed in their fields or continue their education at four-year institutions within six months of graduation. STLCC sends more transfer students to Missouris four-year colleges/universities than anyone else.
What you get:
Benefits package for full-time employees: STLCC offers one of the best benefit packages in the St. Louis area. As a STLCC employee you will have access to a 100% match on your contribution to retirement two health insurance plans options - including an HSA option low-cost life insurance with a 3x salary benefit and other low-cost benefits including dental vision AD&D Short-term & Long-term disability insurance.
Opportunity to grow: Over half of our employees have served the college for more than 12 years exploring different career paths and advancing to higher level positions.
Education & training opportunities: STLCC offers tuition waivers for employees full-time and part-time their dependents. Full-time employees can take advantage of tuition reimbursement for other institutions after just 6 months of service and an annual professional development allotment.
Work/life balance: Full-time STLCC employees have access to a generous time off package including holidays vacation personal days medical leave and other leave options. Our holiday schedule even includes a paid winter holiday at the end of the calendar year.
Commitment to wellness: STLCC HR boasts a dedicated health and wellness specialist who is enthusiastic about creating a culture of wellness throughout the College. With access to college wellness vendors employees are educated motivated and rewarded for healthy behaviors. STLCC employees and anyone living in their household also have access to an employee assistance program (EAP) that can help them with virtually any life need.
The basics of this position:
The IT student worker will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. The position requires providing direct technical customer support via telephone chat email remote tools or in person. Including but are not limited to resolving authentication problems basic software support verifying proper hardware and software set-up power cycling navigating college applications print related issues and troubleshooting email issues. Support will be provided in a user-friendly professional manner.
What youll do:
- Assist end users with their questions and requests documenting interactions within the ticketing system.
Assist with Media Support and Classroom Emergencies
Assist with Asset management and equipment maintenance.
Actively participate with ongoing development and maintenance of documents and processes.
Assist with new technology testing and other duties as assigned.
Education experience and other requirements:
Ability to communicate clearly and concisely both orally and in writing; ability to communicate effectively in a tactful and courteous manner with a variety of people including students employees faculty and the general public; ability to manage interpersonal conflict situations requiring tact diplomacy and discretion.
Preferred Qualifications:
Must be a student enrolled in at least 6 for-credit hours per semester with a cumulative GPA of at least 2.0 is preferred.
Computer experience is preferred.
Proficient spoken and written English is preferred.
Punctual and reliable is preferred.
Customer service experience is preferred.
Employment Type
Part-Time
