Director, Program Management - Connected Vehicle & Digital Services
Director, Program Management - Connected Vehicle & Digital Services
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1 Vacancy
Job Description
Come help build a better world where every person is free to move and pursue their dreams. Ford Motor Company was built on the belief that freedom of movement drives human progress. Its a belief that has fueled our passion to create great cars and trucks. And today it drives our commitment to become the worlds most trusted mobility company designing vehicles for a smart world that helps people move more safely confidently and freely. Ford is experiencing significant business transformation in an ever-changing digital world. We are dedicated to delivering distinctive products and solutions having an always on relationship with customers and continuously improving our user experience.
Product Management is part of the Integrated Services organization and works cross functionally and closely with our partners in Design and Engineering in Model e. Integrated Serviceslaunched during the summer 2023to create and market new customer experiences by integrating hardware software and services across Ford Blue Model e and Ford Pro. These products and services will allow Fords retail and commercial customers to customize their vehicle like never before with OTA (over the air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected digital platforms that will revolutionize every aspect of how vehicles function the way people interact with them and the value those vehicles provide.
The product team is passionate about solving hard problems. We create with passion delivering extraordinary solutions to change the world. We challenge competitors bureaucracy obstacles and even our own assumptions. We have zero tolerance for bias or personal agendas. We are swift and decisive trusting the experts believing the data seeking out and listening to bold intuition - regardless of the source. We are insurgents never satisfied averse to complexity suspicious of habits and open to risk. We constantly learn. We focus on the mission and deliver with urgency and speed. We are a nimble team leveraging rapidly evolving technology to innovate fail fast and pivot. We trust each other surface issues openly and solve problems collaboratively. Most importantly we raise the talent bar with every hire.
In this position
We are seeking a visionary and operationally excellentDirector Program Management - Connected Vehicle & Digital Servicesto drive the evolution of Fords future through both robust in-vehicle system development and seamless digital subscription and transaction experiences. This pivotal role is responsible for shaping the entire technical lifecycle from the core in-vehicle systems to the digital infrastructure that powers elegant customer journeys across B2B and B2C ecosystems.
You will lead strategic technical program management functions optimizing team operations enhancing cross-functional communication and delivering scalable integrated solutions that encompass the physical products software lifecycle and its associated digital services e-commerce and mobile-first experiences. You will be instrumental in building the culture and processes that ensure continuity speed and excellence in product development and delivery across these interconnected domains.
Responsibilities
What youll do
Strategic Program & Ecosystem Leadership:
- Lead and scale technical program management practices across both in-vehicle systems and digital subscription services focusing on operational excellence stakeholder alignment and delivery of high-impact programs.
- Partner with senior leadership to define and agree upon technology roadmaps that span the entire systems lifecycle for in-vehicle content and the digital ecosystem for subscription services.
- Drive large organizational operational and cultural transformations that lead to improved business outcomes across integrated product and service offerings.
Integrated Systems & Digital Platform Enablement:
- Accountable for the successful delivery of requirements and system design for entire in-vehicle systems core architecture design and future system evolution ensuring safety-certifiable systems where applicable.
- Architect and manage end-to-end programs for digital services that span billing (Zuora) payments (Stripe) customer master data account management and entitlement systems ensuring seamless integration with Salesforce and other enterprise platforms.
- Lead integration efforts across first-party and third-party systems (both in-vehicle and digital) ensuring robust cloud-based and on-premise interoperability.
Lifecycle Optimization & Customer Journey Focus:
- Drive initiatives that streamline the full quote-to-cash lifecycle (pricing configuration order management fulfillment) for digital services ensuring a frictionless customer experience.
- Champion the development of wicked-fast resilient and intuitive digital experiences that delight users and support scalable subscription models directly informed by insights from in-vehicle system capabilities.
- Focus on developer efficiency including requirement linkage code build and scanning to accelerate the continuous integration and delivery (CI/CD) for both in-vehicle and digital service platforms.
Cross-Functional Collaboration & Governance:
- Collaborate extensively with design engineering product and business teams to translate complex business needs into executable technical roadmaps and architectural solutions across both vehicle and digital service domains.
- Partner with TPMs software development organizations external supplier management teams Verification & Validation and DevSecOps to ensure planned on-time delivery of functionality against agreed system designs.
- Oversee data modeling and system architecture for both in-vehicle and digital platforms ensuring alignment with enterprise standards and long-term scalability.
Risk Quality & Communication:
- Identify technical risks early and implement mitigation strategies across the integrated systems. Establish and enforce quality assurance standards for all program deliverables.
- Define and agree upon KPIs for both Systems Lifecycle organizations (e.g. feature systems architecture network communications integration) and digital service platforms.
- Maintain clear comprehensive documentation and ensure transparent communication across all levels of the organization including executive-level presentations on progress forecasting risk identification and mitigation plans.
- Lead communication planning to ensure customers and users of the systems and services are always informed.
Qualifications
Youll have
- 10 years of extensive experience in technical program management with a proven track record leading large-scale cross-functional programs in a fast-paced matrixed environment.
- Demonstrated experience across both in-vehicle software/systems lifecycle management (including CI/CD and safety-certifiable systems) and digital platforms (subscription services e-commerce mobile-first experiences).
- Deep expertise in tools and platforms such as Salesforce Zuora Stripe and cloud-native architectures coupled with proficiency in project/program tracking tools like JIRA.
- A strong understanding of end-to-end system of systems with the ability to rapidly comprehend concerns and provide a way forward for complex interconnected technical challenges.
- 5 years in people management with proven ability to lead and develop high-performing technical program management teams.
- Exceptional communication leadership and stakeholder management skills with the ability to articulate complex technical concepts to diverse audiences from engineers to executive leadership.
- Comfort with ambiguity and a demonstrated ability to structure an approach to complex problems and drive clarity on solutions.
- Bachelors degree in engineering computer science or business; or equivalent industry experience at tech and/or automotive companies.
What youll receive in return
AspartoftheFordfamilyyoullenjoyexcellentcompensationandacomprehensive benefits package that includes generous PTO retirement savingsandstockinvestmentplansincentivecompensationandmuchmore. Youll also experience exciting opportunities for professional and personal growth and recognition. Our benefits summary can befound here.
You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!
As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:
Immediate medical dental vision and prescription drug coverage
Flexible family care days paid parental leave new parent ramp-up programs subsidized back-up childcare and more
Family building benefits including adoption and surrogacy expense reimbursement fertility treatments and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays including the week between Christmas and New Years Day
Paid time off and the option to purchase additional vacation time.
This position is a leadership level 4.
For more information on salary and benefits click here: sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran status. In the United States if you need a reasonable accommodation for the online application process due to a disability please call 1-.
Dearborn MI preferred
Onsite work of up to four days per week may be required for candidates within commuting distance of a Ford hub location.
#LI-Onsite
Required Experience:
Director
Employment Type
Full-Time
