Associate Technical Analyst - Desktop Support
Associate Technical Analyst - Desktop Support
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Job Description
Location: IN - Mumbai 24/7 Job-ID: 214205 Contract type: Standard Business Unit: Others
Life on the team
Its an exciting opportunity for Associate Technical Analystrole in Computacenters dynamic and rapidly expanding our Team. You will bring your knowledge and deliver the quality of services to our customers across the globe and will help us to shape the team. Youll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills.
What youll do
- Provide first-level technical support for desktops laptops printers and other peripherals.
- Ensure to keep the agreed KPIs (SLA/ OLA)
- Install configure and troubleshoot Windows operating systems and basic software applications (MS Office browsers antivirus etc.)
- Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements including device imaging IMAC support.
- Maintain and improve customer satisfaction by providing consistent customer experience
- Monitor all tickets and assisting with escalations in line with company processes to ensure customer demands are met
- Coordinate with higher-level support or vendors when necessary.
- Maintain asset inventory in the client tool and documentation.
- Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization
- Manage incidents and request tickets via assigned queue in customers ITSM system (BMC Remedy)
- Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
What youll need
- Below 3 years of experience is required for Associate Technical Analyst position
- Fluent in English and in any other relevant support language (if second language is required)
- Proven experience with Customer service and confidence in communication with internal and external customers
- Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
- SLA and OLA orientated and can prioritize on urgency and requirements
- Working knowledge of Windows Office O365
- Good interpersonal literacy and numeracy skills
- Works under supervision team player able to learn new tasks/areas quickly and willing to progress
- Able to follow instructions and procedures
- Demonstrates an organized approach to work.
- Good communication skills
- Independent result-oriented and structured work under pressure
About us
With over 20000 employees across the globe we work at the heart of digitization advising organizations on IT strategy implementing the most appropriate technology and helping our customers to source transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the worlds greatest organizations driving digital transformation and enabling people and their businesses.
Do you have any questions Then feel free to contact!
Required Experience:
IC
Employment Type
Student
