drjobs End User Hardware and Software Technician

End User Hardware and Software Technician

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1 Vacancy
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Job Location drjobs

Harrisburg, PA - USA

Monthly Salary drjobs

$ 53228 - 64312

Vacancy

1 Vacancy

Job Description

This technician position offers the opportunity to provide essential technical support to Supreme Court Justices their chamber staff and Prothonotary staff in the Harrisburg area and throughout central PA. Youll also assist various Boards Committees and AOPC staff. Key responsibilities include supporting and maintaining staff laptops desktop PCs SharePoint Online and OneDrive as well as client applications printers mobile devices and other end-user equipment. Furthermore youll play an important role in supporting and configuring servers to enhance application hosting and file sharing ensuring a smooth and efficient operation. Join us in making a positive impact on Pennsylvania Courts.

Job Duties

  • Installs configures and supports laptops and desktop PCs with client operating systems client network configurations host security remote access line of business applications and office productivity software applications.

  • Administers user accounts in Active Directory including security and distribution group access and onboarding/offboarding of users.

  • Administers troubleshoots and resolves host client issues; utilizes client and server tools to patch operating systems and software applications; installs uninstalls and upgrades system hardware and software.

  • Configures and supports user access to SharePoint Online and OneDrive resources.

  • Configures and troubleshoots local and network multi-function printers copiers and scanning devices.

  • Works with network security staff for firewall and remote access requirements for staff access to resources.

  • Supportsmaintains and configures servers both physically and virtually.

  • Administers and clones VMware client-server virtual machine images.

  • Utilizes tools such as Systems Center Configuration Manager for client systems management application deployment virtual application deployment asset management and remote client assistance; utilizes tools for remote end-user support.

  • Configures and supports client wireless connections and resource access on laptops iPads iPhones and other Smartphone devices.

  • Utilizes ticketing software to respond to and document issues and resolutions for client incident management.

  • Coordinates hardware repair activities with vendors and AOPC/IT staff and diagnoses hardware and software problems with vendor phone support.

Minimum Qualifications

  • Associates degree in any information technology (IT) field; AND

  • Three years of technical experience in an end-user support role.

  • An equivalent combination of education experience and/or training may be considered.

Additional Requirements

  • Satisfactory criminal background check required.

  • Valid drivers license required.

Job Highlights

  • AOPC offers an impressive benefits program that includes affordable medical dental vision and prescription plans for you and your eligible family on your first day.

  • Enjoy 13 paid holidays 12 sick days and 12 vacation days or more each year. We also offer salary increases employee assistance programs and state retirement plans.

  • After training you may be eligible for up to two telework days per week.

Salary information

Starting Annual Salary

$53228 - $64312

Applicants requiring accommodation for any part of the application and/or interview process should contact Human Resources at or


Required Experience:

IC

Employment Type

Full-Time

Company Industry

About Company

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