DescriptionPreviously proposed candidates were non-compliant for the following reason:
The candidate has lack of skills and experience in the following areas: -Proven experience in implementing maintaining and validating Skype for Business and/or Exchange infrastructure solutions based on the commercial and governmental best practices
Deadline Date: Wednesday 9 July 2025
Requirement: Engineer (Digital Collaboration) End User
Location: Braine-lAlleud BE
Full Time On-Site: Yes
Time On-Site: 100%
Total Scope of the request (hours): 836
Required Start Date: 18 August 2025
End Contract Date: 31 December 2025
Required Security Clearance: NATO COSMIC TOP SECRET
Duties and Role:
- Provide engineering and operations support to End User Management in the area of Managed Devices service throughout the service lifecycle and conduct co-ordination and communication between support and service provider;
- Serve as the highest level of technical escalation for complex issues related to managed client devices (Specifically on the EMS toolsets SCCM/Intune);
- Analyse and resolve complex problems collaborating with Level 1 and Level 2 support teams to provide timely resolutions;
- Administer and Support the Agency Patching Orchestration and Reporting Services;
- Package and deploy software updates commercial off-the- shelf (COTS) and NATO off-the-shelf (NOTS) applications using EMS toolsets. (Formerly SCCM);
Develop hardware and software inventory reports; - Perform implementation and maintenance of authorized software changes;
- Investigate and troubleshoot advanced network connectivity performance and security-related issues affecting managed devices and print services;
- Collaborate closely with cross-functional teams including infrastructure security and application teams to ensure seamless integration and support of managed devices and print services;
- Conduct in-depth root cause analysis and identify trends to prevent recurring issues and minimize service disruptions;
- Support the Section head in team and technical lead duties and decisions while proposing and advising on technical guidance in regards to the technologies under their area;
- Performs implementation and maintenance of authorized software changes related to assigned applications and the integration/tailoring of vendor-supplied components following established procedures for quality configuration control testing documentation and security;
- Provides and coordinates expeditious Level 2/3 support services (including technical help desk and emergency on-site assistance) to ensure assigned services remain operational;
- Proactively implement monitoring policies and solutions to ensure the 24/7 functionality of the systems;
Specific Working Conditions: The incumbent might travel up to 4 times per month in Belgium.
RequirementsSkill Knowledge & Experience:
- The candidate must have a currently active NATO COSMIC TOP SECRET security clearance
- Higher vocational training in a relevant discipline with 4 years post-Skill Knowledge & Experience: related experience. Or a secondary educational qualification with 6 years post-related experience.
- At least 4 years experience implementing managing and optimizing collaboration tools and platforms within a digital ecosystem of an organization;
- Proven experience in implementing maintaining and validating Skype for Business and/or Exchange infrastructure solutions based on the commercial and governmental best practises;
- Excellent troubleshooting skills of the server (MS Exchange/Skype) and client side (MS Outlook/Skype desktop client);
- Demonstrable knowledge of IT infrastructure and systems including enterprise-class servers operating systems storage and virtualization technologies;
- Practical experience of Windows Operating System Active Directory DNS PowerShell scripting and the Exchange Management Shell;
- Very good experience deploying communication and collaboration software (such as video conferencing systems team messaging applications and document sharing platforms);
- Proven experience in handing and prioritizing multiple assignments;
- Proven experience in managing internal and external stakeholders;
- Very good experience with troubleshooting and providing end users support;
- Very good problem solving and communication skills.
Education Experience and Training (Desirable):
- At least 4 years of recent work experience related to IT system administrator functions of Communication and Collaboration systems in particular Microsoft Exchange MS Teams and Skype for Business.
- Working knowledge in system management automation and monitoring;
- Good understanding of Application security Internet security and IT data protection mechanisms;
- Awareness of industrys latest technology trends and applications such as Cloud Applications and Security;
- Technical certification in Communication and Collaboration systems: MCSE or equivalent;
- ITIL v3/v4 Foundation certificate;
- Prior experience of working in an international environment comprising both military and civilian elements;
- Knowledge of NATO responsibilities and organization including ACO and ACT.