Systems Engineer
Systems Engineer
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Job Description
Job Description
The client:
Our client a prominent player in the IT sector is seeking a skilled and experienced Level 3 Systems Engineer to join their team. This is an exciting opportunity to showcase your technical expertise and provide IT support to a number of high profile organsations.
The role:
As a Systems Engineer you will be a key player in ensuring the smooth functioning of the IT Team and deliver efficient technical support to end-users. Your responsibilities will include but are not limited to:
- Responding to escalated technical issues from Level 1/2 support and resolving them promptly to minimize downtime and disruptions.
- Providing hands-on support for hardware and software issues including desktops laptops printers and peripherals.
- Troubleshooting network-related problems and assisting with network configurations.
- Assisting in the setup installation and maintenance of IT equipment and systems.
- Collaborating with cross-functional teams to identify and address underlying technical challenges.
- Documenting all support activities solutions and best practices for knowledge sharing.
- Ensuring adherence to company policies and information security protocols.
- You must be a citizen or have permanent residency and hold a valid Driving licence.
Your skills and experience:
To excel in this role you should possess the following qualifications and skills:
- Proven experience as a Level 3 Engineer or a similar technical support role within the IT industry.
- Deep knowledge of IT systems hardware software and network components.
- Strong proficiency in diagnosing and resolving technical issues across various platforms and devices.
- Experience using ticketing systems and remote support tools.
- Excellent communication and interpersonal skills with a customer-centric approach.
- Exceptional problem-solving abilities and a proactive attitude.
- Relevant certifications such as Cisco CCNA Microsoft Certified Professional etc. will be advantageous
- Endpoint Management Intune NAble
- Office 365 / Azure AD
- ConnectWise (or equivalent)
- Server Management inc. Active Directory User / Groups / DNS Management
- VMware / Hyper-V experience
- Veeam Datto backup experience
- Voice / IP Telephony / Broadsoft experience
- Networking / Firewall experience Cisco Meraki Fortigate (desirable)
- Cloud - Amazon AWS / Microsoft Azure (desirable)
Apply today:
To be considered for this role submit your CV today (in Word format) by clicking the Apply button or directly to
Employment Type
Full-Time
