Spencer Building Maintenance- Account Manager

Purpose:

Current account retention and new client sales

Reporting / Working Relationships:

• CEO

• Vice President of Account Management

• Customers

• Business Manager

• Director of Operations and Safety Manager

• Operations Management and Supervisors

• Human Resource Manager

• Payroll Administrator

Authority:

AM receives their authority from the Vice President of Account Management and the CEO.

Responsibility:

AMs are responsible for all aspects of client accounts including but not limited to insuring quality of service by personal inspection coordinating all services to maximize client satisfaction. resolving customer concerns increasing revenue opportunities for the company in existing accounts increasing sales by adding new customers fiscally managing all accounts assigned to AM and elevating the reputation of the company with clients tenants of Spencer cleaning sites and with Spencer employees.

Principle Duties:

Manage prospect customer and company relationships to have SBM viewed and held as a valued vendor.

AMs are to perform administrative functions necessary to insure proper implementation of action item tickets work orders (recurring and 1-time/occasional) new account startups and invoicing.

AMs are to maintain sales data in corporate systems including prospects business card contact information building data sales and quotation correspondence.

AMs are to communicate clearly completely accurately in written and verbal correspondence with clients and with Spencer staff.

AMs are to assist administration with timely and accurate information concerning square footage changes billing changes payroll changes collections and service enhancements alarm changes.

AMs are to escalate issues as appropriate. (e.g. upset client repeatedly missed/underperformed cleaning planned building sales and acquisitions janitorial bids etc.)

Goal:

• Retain all current accounts and existing services for every account under AMs management.
• Ensure utility work in existing accounts of $15000/month. Utility work may include carpet care resilient floor care interior/exterior window cleaning pressure washing TI/construction clean-up tile/grout/stone restoration or handyman services.)

• Generate $500000 of contract janitorial sales (amortized) within first year. this would be $15000 commission. I dont think a new AM in the industry just learning our systems clients and operations could generate $900k sales while keeping the existing base & our operations/administrative team happy. $900k sales w/b $27k commission nice.

• Obtain client referrals and references.

Standards and Measures:

The AMs duties and responsibilities are measured principally by the consistent successful conclusion of his/her responsibilities and his/her productive interactions with his/her Working Relationships. AMs will be evaluated by customer surveys 50% CEO and VP 25% and remainder of Working Relationships (weighted average) 25%.

Annually (every Nov/Dec) or Quarterly What happens with the results --- what if a key Client rates them 25% and another rates them 100% but across the board theyre about 75%. Working Relationships give them a 0% and you and I think theyre a 75%. Does that factor into them keeping their job getting a demotion pay increase Or is this intended around Bonuses What if their trended performance is improving Declining

I havent seen the Survey aspect of OrangeQC yet but know its in their pipeline development. Ill need some direction from you on what you want to put into each of the different surveys and whos input is needed for whom.

Educations & Experience:

AMs must have High School Diploma continued education in collegiate system and demonstrated skills in interacting with people.

Why Join the Marsden Family

Spencer Building Maintenance Marsden Holding Company is a facility services provider with an unmatched reputation for operational excellence. We clean sanitize and service large and small businesses across the United States.

• Room to Grow
• Jobs are Classified as Essential
• Flexible Work Schedule

AAP/EEO Statement

Marsden Services and its affiliates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race creed ancestry sexual or affectional orientation marital or veteran status color religion sex national origin age disability genetics status regarding public assistance or any characteristic protected under federal state or local law.

Required Experience:

Manager