Dispatch Customer Service Manager
Dispatch Customer Service Manager
Posted on :
27-06-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 70000 - 90000
Vacancy
1 Vacancy
Posted on :
27-06-2025
Job Description
Dispatch Customer Service Manager
Job description:
Warrior Service Company is looking for a hands-on roll-up-your-sleeve person as one of our Customer Service Managers for a world-class organization with national recognition. The position requires a positive patient work demeanor. The ideal candidate should also have outstanding communication organization and leadership skills.
Essential Duties and Responsibilities:
Manage assigned customer projects to ensure that project customer service level agreements are met; customers expectations are fulfilled & that the customer relationship is handled best within the scope of the contract or project.
Oversees the work of Customer Service Professionals on specific project assignments and in general through mentoring and coaching roles.
Manager and oversee a fleet of 40 drivers in over 8 states.
Ensure customer requests flow smoothly into and through the entire cycle.
Ensure all projects are delivered on time on budget per scope and to quality KPIs as a minimum.
Performs and documents post-project reviews with assistance from operations management.
Responsible for the projects overall outcome including workload assigned team members daily activities and special projects.
Required Qualifications:
Proven experience working with Salesforce (required)
Field Service Dispatch Experience for multi-state dispatch.
Have managed a Team of 30 people
Ability to prioritize and delegate
Strong Leadership Qualities
Knowledge of office management systems and procedures
Proficiency in MS Office (MS Excel and MS PowerPoint in particular)
Excellent time management skills and the ability to prioritize work
Attention to detail and problem-solving skills
Ability to develop new processes and implement them
Route optimization experience
Excellent written and verbal communication skills
Strong organizational skills with the ability to multi-task
Education:
Bachelors in Business or related field
Job Type:
Full-time perm
Salary:
$70000.00 - $90000.00 per year
Bi-Annual Reviews
Bonus/Incentive Potential
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Sick Leave
11 Day Paid Federal Holiday Leave
Parental leave
Vision insurance
Schedule:
8-hour shift--8a to 4:30p OR 11a to 8p
Monday to Friday
No weekends
Required Experience:
Customer service management: 5 years
Dispatch management: 5 years
Field Service Dispatch: 5 years
SalesForce CRM: 3years
If no SalesForce and/or Dept. of VA work to have 5 years of work experience with management managing over 35 employees.
Ability to Relocate:
Palm Springs FL 33406: Relocate before starting work (Required)
Work Location:
In-person located in Palm Springs FL corporate Office
Job Type:
Full-time
Job description:
Warrior Service Company is looking for a hands-on roll-up-your-sleeve person as one of our Customer Service Managers for a world-class organization with national recognition. The position requires a positive patient work demeanor. The ideal candidate should also have outstanding communication organization and leadership skills.
Essential Duties and Responsibilities:
Manage assigned customer projects to ensure that project customer service level agreements are met; customers expectations are fulfilled & that the customer relationship is handled best within the scope of the contract or project.
Oversees the work of Customer Service Professionals on specific project assignments and in general through mentoring and coaching roles.
Manager and oversee a fleet of 40 drivers in over 8 states.
Ensure customer requests flow smoothly into and through the entire cycle.
Ensure all projects are delivered on time on budget per scope and to quality KPIs as a minimum.
Performs and documents post-project reviews with assistance from operations management.
Responsible for the projects overall outcome including workload assigned team members daily activities and special projects.
Required Qualifications:
Proven experience working with Salesforce (required)
Field Service Dispatch Experience for multi-state dispatch.
Have managed a Team of 30 people
Ability to prioritize and delegate
Strong Leadership Qualities
Knowledge of office management systems and procedures
Proficiency in MS Office (MS Excel and MS PowerPoint in particular)
Excellent time management skills and the ability to prioritize work
Attention to detail and problem-solving skills
Ability to develop new processes and implement them
Route optimization experience
Excellent written and verbal communication skills
Strong organizational skills with the ability to multi-task
Education:
Bachelors in Business or related field
Job Type:
Full-time perm
Salary:
$70000.00 - $90000.00 per year
Bi-Annual Reviews
Bonus/Incentive Potential
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Sick Leave
11 Day Paid Federal Holiday Leave
Parental leave
Vision insurance
Schedule:
8-hour shift--8a to 4:30p OR 11a to 8p
Monday to Friday
No weekends
Required Experience:
Customer service management: 5 years
Dispatch management: 5 years
Field Service Dispatch: 5 years
SalesForce CRM: 3years
If no SalesForce and/or Dept. of VA work to have 5 years of work experience with management managing over 35 employees.
Ability to Relocate:
Palm Springs FL 33406: Relocate before starting work (Required)
Work Location:
In-person located in Palm Springs FL corporate Office
Job Type:
Full-time
- Customer service management: 5 years
- Dispatch management: 5 years
- Field Service Dispatch: 5 years
- Salesforce CRM: 3years
- f no Salesforce and/or Dept. of VA work to have 5 years of work experience with management managing over 35 employees.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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