RBA Service Technician-In House

ROSENBAUER STATEMENT

At Rosenbauer we pride ourselves on providing top-of-the-line fire apparatus created with state-of-the-art technology for more than 150 years because when lives are at stake anything less is unacceptable. As the worlds largest manufacturer of fire equipment we make sure our vehicles production teams and service personnel are ready to do what is necessary to keep communities safe.

POSITION SUMMARY

The Service Technician In House will provide service and customer support for dealer and customer trucks that are brought onto the Rosenbauer campus. They will be required to manage and execute diagnostics repairs maintenance and testing of Rosenbauer Fire Apparatus. They will also have documenting responsibilities in the Rosenbauer Systems. The Service Technician- In House will also be expected to oversee the shipping process and return of warranty parts in order to complete repairs.

ESSENTIAL FUNCTIONS

All employees are required to support Rosenbauers Mission Vision and Values. The following are the essential duties of this position and do not include marginal functions that are incidental to the performance of fundamental job duties. The scope and duties of a given position may change or be temporarily altered based on the business needs of Rosenbauer.

1. Provides service and customer support for dealer and customer trucks that are brought onto Rosenbauer campus.
2. Manages and executes diagnostics repairs maintenance and testing of Rosenbauer Fire Apparatus documenting in Rosenbauer Systems.
3. Oversees the shipping process and return of warranty parts in order to complete repairs.
4. Updates and completes the SRS ticket/issue with each repair.
5. Ensures that all needed parts forms and documentation is fulfilled by the dealer representative.
6. Performs other duties and responsibilities as required by management to meet the needs of the organization and our members.

KNOWLEDGE SKILLS AND ABILITIES (KSAs): The requirements listed below are representative of the knowledge skill and/or ability required to successfully perform the essential functions of the job.

K

Knowledge Education and/or Experience:

• Associate degree in Service Technician Automotive Technology Automotive Technician Emergency Vehicle Technician or a similar field preferred.
• Ability to obtain a CDL license with a tanker endorsement required.
• 2 years of experience performing mechanical repairs required.
• Experience and understanding of all facets of firetruck construction and operation preferred.
• Experience working on electrical components of machines or vehicles preferred.
• Experience working with hydraulics preferred.

S

Skills:

Language:

• Able to find read and interpret relevant business periodicals professional journals technical procedures or governmental regulations.
• Able to write reports and business correspondence in a professional manner.
• Able to effectively present information and respond to questions from groups of managers clients customers and the general public.
• Able to follow written and verbal directions and communicate new information that could affect project trajectories.

Math:

• Able to calculate figures and amounts such as discounts interest commissions proportions and percentages.

Computer:

• Able to perform intermediate PC functions in Microsoft Office Suite.

A

Abilities:

• Able to deal with problems involving a variety of variables in non-standard situations.
• Able to read and interpret build books and specifications.
• Strong attention to detail.
• Able to work professionally with customers/dealerships and internal customers to accomplish common goals.
• Able to prioritize work and to multitask while adhering to deadlines.
• Able to work with minimal supervision in a team environment.
• Able to understand and follow all safety policies to promote a safe working environment for all.

OTHER QUALIFICATIONS

CHECK IF APPLIES

Give Examples as Necessary

Driving- license

x

May need to travel off site for tradeshows meetings or company related events.

Driving- Own Vehicle

x

May need to travel off site for tradeshows meetings or company related events.

Hours of work- Ability to work evenings and/or weekends occasionally

x

As needed to meet the needs of the department.

Travel- Local

x

May need to travel off site for tradeshows meetings or company related events.

Travel- Overnight

x

May need to travel off site for tradeshows meetings or company related events.

Travel- Prolonged Periods

x

May need to travel off site for tradeshows meetings or company related events.

Qualifications- Other

x

Able to obtain a CDL license with a tanker endorsement.

EOE including disability/veterans.

We offer comprehensive benefits including multiple health insurance options HSA/FSA with employer contributions dental and vision coverage life and disability insurance a 401(k) with company match generous PTO and paid holidays wellness incentives and tuition reimbursement.