Lead Field Technician
Lead Field Technician
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Job Description
What success looks like in this role:
Overview
As a Lead Field Engineer youll spearhead on-site implementation maintenance and technical leadership for High-End Systems (servers storage networking). Your role merges hands-on technical work customer interaction and mentorship to junior engineers ensuring smooth deployment and optimal performance of Dells high-end enterprise solutions.
Key Responsibilities
Project Leadership & Execution:
- Plan and lead installation configuration and integration hardware and software at customer sites.
- Serve as the principal contact for all hardware-related issues and escalations.
Technical Troubleshooting & Support:
- Diagnose and repair server storage and network hardware failures break-fix and resolving complex system-level issues.
- Monitor performance identify bottlenecks and implement improvements.
Customer Engagement & Communication:
- Establish strong relationships with customer contacts.
- Provide updates escalate issues appropriately and ensure satisfaction.
Documentation & Process Improvement:
- Maintain accurate service records.
- Review and improve work instructions SOPs and best practices
You will be successful in this role if you have:
Experience:
4-6 years in field engineering or data center roles preferably with Dell HES infrastructure.
Proven troubleshooting experience in server storage and networking hardware.
Technical Skills:
Expertise with Dell PowerEdge servers or similar servers RAID controllers SAN/NAS storage.
Networking knowledge.
Strong Linux/Unix administration
Certifications (Preferred but not required):Dell Certifications CompTIA Network/Server.
Education: Associates degree in Computer Science Engineering or related technical field or equivalent experience.
Willingness to travel to client sites.
Benefits Blurb:
Unisys offers an outstanding benefits package featuring unlimited paid time off a 401(k) match comprehensive healthcare HSA matching ongoing learning opportunities and more! Were committed to supporting work-life balance and investing in your future success.
Video Interview Blurb:
At Unisys we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!
#LI-JV1
This role may require access to export-controlled commodities and technology. Therefore to conform to U.S. export control regulations applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys EEO commitment here.
Required Experience:
IC
Employment Type
Full-Time
