Workplace Experience Manager

At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build high-performing teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 22K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires close-knit high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.

Workplace Experience Manager

Why We Have This Role

The Global Real Estate Team serves as a centralized support function responsible for managing Qualtrics global sites. We design and maintain innovative environments that enable Qualtrics to operate efficiently and effectively. Our mission is to enhance employee productivity and well-being by fostering a safe compliant and collaborative workplace culture where individuals can thrive. We manage the companys real estate assets and strategies on a global scale encompassing real estate strategy transactions and optimization facility management workplace experience and health and safety. The Workplace Experience Team ensures a best-in class end-to-end workplace experience for all employees customers and visitors across managed sites creating a positive atmosphere and driving engagement for our employees. This role is responsible for supporting the day-to-day operations of the workplace environment at our Provo office and may manage remote sites.

How Youll Find Success

• Excellent communication and interpersonal skills; ability to effectively manage feedback.
• Develop strong and respectful working relationships with teammates peers and stakeholders.
• Take ownership and work independently on tasks and projects with little instruction.
• Effectively convey ideas solutions and problems with manager peers and customers.
• Embody a One Team mentality; enthusiastic to work with and learn from others.

How Youll Grow

Being part of a Global organization and team will allow the opportunity to work with and learn from cross functional colleagues around the world. Qualtrics commitment to professional growth and development for their employees can be found through a range of continuing education programs including online platforms virtual and in-person workshops.

Things Youll Do

• Ensure a best in class end-to-end workplace experience for all employees and external guests across managed sites; driving a sense of experience for each employee and visitor to Qualtrics offices.
• Oversee Workplace Service operations including; mailroom janitorial food & beverage copy/print business supply hub fitness centers storage and other amenities.
• Manage in-office food services program; ensuring healthy variety in a cost effective way.
• Manage the activities of the on-site contractors providing guidance and support and ensuring all contracted services are being provided.
• Develop plan and execute employee events in the office based on employee feedback and interests an average of 20-30 events per calendar year.
• Coordinate logistics for internal events including catering setups and communications.
• Monitor and evaluate the success of workplace events making recommendations for future improvements.
• Manage Operational Expenses for assigned cost centers; efficient use of budget tracking and reporting expenses and vendor accountability. Reporting out on a monthly and quarterly basis.
• Partner with Real Estate Facilities Security and Health and Safety to ensure compliance and best practices within the workplace.
• Deploy Space Management principles by monitoring tracking and managing the physical workplace. Ensuring layout workflow storage and aesthetics of spaces align with intended purpose promoting efficiency and productivity.
• Support the development of Workplace Services programs projects and initiatives to align on services globally.
• Manage ad hoc projects related to Workplace Services operations and development.
• Partner with People Team Brand & Belonging and other cross functional teams to develop local/ regional/global programs initiatives activities and events to promote company objectives and create employee engagement.
• Process and procedure development; Incorporate Change Management principles for successful implementation.
• Build systems that ensure seamless and effortless operational excellence by developing scalable work process efficiencies through technology platforms.
• Stakeholder management through strong working relationships partnership and effective communication.
• Lead team members and cross-functional partners to create an inclusive and collaborative work environment.
• Culture Champion through leading by example; following company policies embracing diversity and creating an environment of inclusion.
• Ensure safety standards are being met at managed sites by holding a leadership role on Safety Committee in partnership with the Global Environmental Health & Safety Program Manager.
• This role requires 5 days in-office out of our Provo UT location.

What Were Looking For on Your Resume

• 4 years ofworkplace programs facilities employee experience events and/or site managementexperience.
• Familiarity with facility management principles and operations is a plus.
• Experience in design and planning large scale events.
• Requirement to be on-site during normal business hours Monday-Friday and an understanding that the nature of this work might necessitate some after-hours engagement or emergency response.
• Strong customer service skills that involve solving more complex issues actively listening to employee feedback and implementing suggestions for improvement.
• Experience in organizing events and managing small projects efficiently.
• Experience working with cross-functional teams.
• Ability to collect and analyze feedback to improve workplace services.
• A proven ability to be a self-starter capable of driving results without significant supervision.
• Exceptional organizational skills ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively while ensuring a high level of accuracy and attention to detail.
• Ability to manage a workplace experience budget; analytical skills financial management and reporting.
• Creative program development utilizing feedback to drive improvements.
• Proficient with Google and Microsoft product suites and other productivity software tools.

What You Should Know About This Team

• Passionate: Were obsessed with creating amazing workplaces and believe they have a profound impact on employee experience and success.
• Collaborative: We work cross-functionally breaking down silos and building solutions together.
• Innovative: Were always looking for new ways to improve the workplace embracing technology and data-driven decision-making.
• Global: Were a diverse team with offices around the world offering you exposure to different cultures and perspectives.

Our Teams Favorite Perks and Benefits

• Qualtrics Experience Program - $1800 annually for an experience of your choosing (eligible after one year)
• Wellness Reimbursement Program - $1200 annually ($300/quarter) for wellness related activities
• We take pride in our office design aiming at fostering creativity from our city views to an open and collaborative workspace.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave ActEqual Opportunity EmploymentEmployee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please let your Qualtrics contact/recruiter know.

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