Customer Insights & Analytics Partner
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.
The Position
Important notes:
This position is dependent on the successful approval of the current candidates visa for their new role. Should the visa not be approved within the required timeframe the position will be closed and no further recruitment will take place.
The successful candidates will be hired in the same country/location where the candidate is residing.
By concentrating on healthcares toughest challenges weve been able to make many major breakthroughs improving lives around the world. But theres still work to be done.
The Opportunity
As a Customer Insights and Analytics Partner you drive customer centricity and personalized engagement across the Middle East by designing and implementing a cross-regional Customer Insights Strategy guiding local insight generation and ensuring alignment with global frameworks.
Reporting to the Middle East Customer Experience and Omnichannel Engagement Lead you lead the rollout of customer journey mapping and collaborate with regional and affiliate teams to ensure consistent application of strategies and governance structures.
Your Impact
Oversee market research vendor management and local market research initiatives to inform the DA CE Strategy including partner score and Voice of Customer (VoC) insights
Collaborate with key stakeholders such as PPoCs to validate customer segments for the Customer Insights Strategy
Measure the effectiveness of digital campaigns and share insights to improve future learning cycles
Support the CX&I Network team with analytics and insights reports such as Partner Index CI market surveys and DA/Brand market research highlighting opportunities and risks
Provide strategic analysis for business planning and forecasting in partnership with internal stakeholders and enablers
Establish a trusted partnership with Global teams by sharing regional and local feedback needs and insights on segmentation tools and software (e.g. EpiCX)
Generate actionable insights for all customer types (patients HCPs payers etc.) ensuring high-quality data and reporting
Foster a culture of learning and sharing by gathering feedback best practices and success stories from affiliates while ensuring compliance with regulatory requirements for all activities
Who You Are
You hold a Bachelors degree in a scientific technical engineering digital economic or business discipline; an advanced degree in life sciences and/or an MBA is a plus
You have experience in digital marketing marketing business analytics and confirmed expertise in segmentation and insights generation
You have a proven track record in leading cross-functional projects effectively
You are a visionary leader who leverages innovative strategic approaches to gain deep customer insights and build a comprehensive understanding of their needs
You inspire teams to take bold decisions and take actions that continuously enhance the customer experience
You provide clarity on priorities based on insights and segments enabling teams and networks to amplify successful customer strategies
You help network and affiliate teams develop the skills and mindset to transform data into meaningful customer insights
You excel in collaborative network ways of working risk-taking experimentation learning agility outcomes-based planning systems thinking customer centricity deep listening insights generation social media listening segmentation profiling and performance analytics.
Who we are
A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver life-changing healthcare solutions that make a global impact.
Lets build a healthier future together.
Roche is an Equal Opportunity Employer.
Employment Type
Full-Time
