Associate Program Manager, IN Wireless
Associate Program Manager, IN Wireless
Posted on :
27-06-2025
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1 Vacancy
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Job Description
At Amazon our vision is to be earths most customer centric company. In pursuit of the same we constantly challenge ourselves to build/enable paradigm changing customer experiences such as payment on delivery no questions asked returns instant refunds and various others. While such customer centric policies build trust with our customers these are also taken advantage of by various bad actors (buyers sellers vendors etc). Such abuse/misuse of our policies results in increasing the cost of our operations.
As an Associate Program Manager you will be a core member of the IN Wireless team. You will design & deliver on a strategy for IN Wireless to reduce returns related costs with a key focus on preventing misuse/abuse of Amazon policies. You will be the single-threaded owner for multiple performance/operating metrics focused on reducing cost of returns & designing CX journeys with new interventions. You will run multiple high-impact high-visibility programs collaborating with various cross-functional teams at Amazon (Category Operations Customer Service Machine Learning Abuse Prevention/Investigation etc) taking high-judgement yet data-backed decisions. This role requires working closely with various senior leaders driving key debates & enabling multi-stakeholder buy-ins on various policies that impact P&L/key customer experiences.
Key job responsibilities
Amazon is looking for a Program Manager in the Wireless team. This opportunity is ideal for candidates looking to have a steep learning curve expand their knowledge of retail e-commerce & customer behavior and derive insights from data to influence key business decisions for Amazon customers and derive continuous improvement using data analysis.
Are you customer obsessed flexible smart and analytical strategic yet execution focused and passionate about e-commerce then come join us in our mission to be Earths most customer-centric company where customers can find and discover anything they might want to buy online and endeavors to offer its customers the lowest possible prices.
A day in the life
- Operate as a single-threaded owner to drive & deliver business goals end-to-end.
- Collaborate/influence various stakeholder teams across IN/WW to design programs/products/policies to reduce cost of returns.
- Develop high-confidence annual operating plans that have measurable impact on key metrics reducing defects/misuse/abuse.
- Monitor/swiftly act on changing abuse patterns that risk Amazons P&L.
- Own various business reviews & documents that articulate clearly - program goals desired outcomes risks & mitigation plans.
- Advise & influence leadership/stakeholder teams on various trade-off decisions.
- Monitor industry changes & trends to drive key policy implementations.
- 2 years of program or project management experience
- 2 years of working cross functionally with tech and non-tech teams experience
- 2 years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and basic knowledge of SQL
- Experience defining program requirements and using data and metrics to determine improvements
- 2 years of driving end to end delivery and communicating results to senior leadership experience
- 2 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
As an Associate Program Manager you will be a core member of the IN Wireless team. You will design & deliver on a strategy for IN Wireless to reduce returns related costs with a key focus on preventing misuse/abuse of Amazon policies. You will be the single-threaded owner for multiple performance/operating metrics focused on reducing cost of returns & designing CX journeys with new interventions. You will run multiple high-impact high-visibility programs collaborating with various cross-functional teams at Amazon (Category Operations Customer Service Machine Learning Abuse Prevention/Investigation etc) taking high-judgement yet data-backed decisions. This role requires working closely with various senior leaders driving key debates & enabling multi-stakeholder buy-ins on various policies that impact P&L/key customer experiences.
Key job responsibilities
Amazon is looking for a Program Manager in the Wireless team. This opportunity is ideal for candidates looking to have a steep learning curve expand their knowledge of retail e-commerce & customer behavior and derive insights from data to influence key business decisions for Amazon customers and derive continuous improvement using data analysis.
Are you customer obsessed flexible smart and analytical strategic yet execution focused and passionate about e-commerce then come join us in our mission to be Earths most customer-centric company where customers can find and discover anything they might want to buy online and endeavors to offer its customers the lowest possible prices.
A day in the life
- Operate as a single-threaded owner to drive & deliver business goals end-to-end.
- Collaborate/influence various stakeholder teams across IN/WW to design programs/products/policies to reduce cost of returns.
- Develop high-confidence annual operating plans that have measurable impact on key metrics reducing defects/misuse/abuse.
- Monitor/swiftly act on changing abuse patterns that risk Amazons P&L.
- Own various business reviews & documents that articulate clearly - program goals desired outcomes risks & mitigation plans.
- Advise & influence leadership/stakeholder teams on various trade-off decisions.
- Monitor industry changes & trends to drive key policy implementations.
- 2 years of program or project management experience
- 2 years of working cross functionally with tech and non-tech teams experience
- 2 years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and basic knowledge of SQL
- Experience defining program requirements and using data and metrics to determine improvements
- 2 years of driving end to end delivery and communicating results to senior leadership experience
- 2 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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