IN-Senior Associate âSalesforce Devops/ Operations Support Engineer â IN- IT Services Co â IFS â PAN India
IN-Senior Associate âSalesforce Devops/ Operations Support Engineer â IN- IT Services Co â IFS â PAN India
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Job Description
Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
OperationsManagement Level
Senior AssociateJob Description & Summary
At PwC our people in business application consulting specialise in consulting services for a variety of business applications helping clients optimise operational efficiency. These individuals analyse client needs implement software solutions and provide training and support for seamless integration and utilisation of business applications enabling clients to achieve their strategic objectives.In ServiceNow consulting at PwC you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis implementation training and support tailored to ServiceNow software.
WhyPWC
AtPwC you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes forour clients and communities. This purpose-led and values-driven work powered by technology in an environment that drives innovation will enable you to make a tangible impact in the real world. We reward your contributions support your wellbeing and offer inclusive benefits flexibility programmes and mentorship that will help you thrive in work and life. Together we grow learn care collaborate and create a future of infinite experiences foreach other. Learn moreabout us.
AtPwC we believe in providing equal employment opportunities without any discrimination on the grounds of gender ethnic background age disability marital status sexual orientation pregnancy gender identity or expression religion or other beliefs perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firms growth. To enable this we have zero tolerance for any discrimination and harassment based on the above considerations.
Job Description & Summary:
A career in Information Technology within Internal Firm Services will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Youll focus on managing the design and implementation of technology infrastructure within PwC developing and enhancing both client and internal facing applications within PwC and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.
Our Information Technology Security team assists PwC in designing and creating sustainable security solutions to provide foundational capabilities and operational discipline through a focus on enterprise requirements and prioritisation Information Technology security architecture and the software development lifecycle.
Responsibilities:
- Salesforce Administration
- High level understanding of environment maintenance tasks such as managing admin access governance compliance managing sandboxes post-refresh configurations handling confidential data masking/deletion Single Sign On configuration Certificate & Key Management License Management etc.
- Understanding of and experience with general salesforce setup functionality and configuration such as workflows validation rules triggers field updates page layouts record types formula fields report types etc.
- Experience working with integrations setup and service account administration and integrations support using tools like Postman.
- Understanding of the tasks required to complete full copy sandbox refreshes and the potential pre and post refresh tasks to be completed based on the usage of the sandbox (testing training code deployment etc.)
- Proficiency with Data Loader Workbench tools Informatica etc.
- Reports and dashboards development/maintenance experience. Metadata analysis experience.
- Troubleshooting incidents in stage and production environments ServiceNow familiarity for reporting and configuration;
- Establishing system health and capacity is reviewed and enhanced as needed;
- Documenting SOPs and perform knowledge transfer to others;
- Displaying skills or familiarity CRM Analytics (formerly Einstein Analytics) is a Plus.
- Skills in CRM Analytics administration and familiarity with dashboards lenses recipes data sets etc. is a plus;
- Any skills with Python scripting or other tools will be a plus.
- Version Control and Build/Deployment Tools
- Exposure to Apex and Visualforce development. Development background is a plus.
- Release Management experience using Salesforce DX GIT Azure DevOps (VSTS) YML scripting Visual Code Editor etc.
- Understand management of source code for branchmerge code conflict resolution strategy configuration data management versioning.
- Release deployments using Azure DevOps (or a similar tool)
- Experience with ANT change set deployments
- Any other DevOps relevant experience that may include tools like Jenkins Copado etc.
- Ability to work with developers and monitor branch and repository health.
- Mulesoft
- Mulesoft operations experience code review experience administration;
- Mulesoft DevOps (using Azure DevOps or similar tool) deployments repository maintenance etc.
- Marketing Cloud Experience Datorama Marketing Cloud personalization (optional)
- Experience with Marketing Cloud administration MC connect SSO Data extension configurations Integrations setup/configuration Business unit and roles administration Journey builders setup etc.
- Marketing Cloud integrations setup/configuration
- Marketing Cloud email setup/management external integrations etc.
Mandatory skill sets:
Salesforce Devops Salesforce Administration
Preferred skill sets:
Data Loader
Azure Devops
Certifications
- Salesforce Administrator and/or Advanced Administrator certification
- Platform Developer I and/or Platform Developer II would be a plus
Years of experience required:
2-4 yrs
Education qualification:
Bachelors degree
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required: Bachelor DegreeDegrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
SalesforceOptional Skills
Accepting Feedback Active Listening Agile Methodology Analytical Thinking Application Security Communication Configuration Management (CM) Creativity Cybersecurity Embracing Change Emotional Regulation Empathy Enterprise Architecture Human Resources (HR) Consulting Inclusion Intellectual Curiosity IT Change Management Learning Agility Optimism Risk Compliance Self-Awareness ServiceNow Customer Service Management (CSM) ServiceNow Ticketing Tool Teamwork Well BeingDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
Senior IC
Employment Type
Full-Time
