drjobs Dynamics 365 Senior Solution Architect

Dynamics 365 Senior Solution Architect

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Job Location drjobs

Mississauga - Canada

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Job Summary:


We are seeking an experienced and strategic Dynamics 365 Senior Solution Architect to lead the design and delivery of complex enterprise-grade solutions built on Microsoft Dynamics 365 Customer Engagement (CE) and the Power Platform. This role is pivotal in translating business requirements into scalable secure and high-performing architectures that drive digital transformation for our clients.


The ideal candidate possesses deep functional and technical knowledge across multiple Dynamics 365 modules (Sales Customer Service Field Service Marketing etc.) Power Platform tools and Azure services. As a senior leader the Solution Architect will guide multidisciplinary teams provide governance throughout the delivery lifecycle and ensure alignment between technical solutions and business objectives.


This is a client-facing role that requires exceptional communication leadership and stakeholder management skills with a strong focus on solution quality innovation and best practices within the Microsoft ecosystem.


Key Responsibilities:


  • Lead the design and implementation of CRM solutions using Microsoft Dynamics 365 CRM.
  • Collaborate with stakeholders to gather requirements and translate business needs into technical solutions.
  • Develop and maintain CRM architecture ensuring scalability performance and security.
  • Integrate CRM solutions with other systems and platforms within the organization.
  • Provide technical guidance and support to the development team during implementation.
  • Conduct system testing troubleshoot issues and ensure the quality of CRM solutions.
  • Stay updated with the latest CRM trends and technologies to recommend improvements.
  • Prepare detailed documentation and user manuals for CRM solutions.
  • Participate in project planning execution and post-implementation reviews.


Qualifications:


  • Bachelors degree in computer science Information Technology or a related field.
  • 7 years of experience in CRM implementation and architecture with a strong focus on Microsoft Dynamics 365 CRM.
  • Proficiency in CRM development customization and integration.
  • Strong understanding of CRM business processes and best practices.
  • Experience with Microsoft Power Platform (Power Apps Power Automate Power BI).
  • In-Depth Knowledge of Core Dynamics 365 Modules (Sales Customer Service Customer Insights Field Service and Dynamics 365 Contact Center)
  • Excellent problem-solving and analytical skills.
  • Strong communication and presentation skills.
  • Ability to work collaboratively with cross-functional teams.
  • Preferred Certifications


While not mandatory the following Microsoft certifications are highly advantageous for professionals in a Solution Architect role.


  • PL-600: Microsoft Power Platform Solution Architect
  • PL-400: Microsoft Power Platform Developer
  • PL-200: Microsoft Power Platform Functional Consultant
  • MB-280: Microsoft Dynamics 365 Customer Experience Analyst Associate
  • MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant
  • MB-240: Microsoft Dynamics 365 Field Service Functional Consultant


Qualified candidates will be asked to complete a Predictive Index survey as part of the application process.

About Us

Endeavour Solutions is a top Microsoft Partner for ERP CRM and AI Cloud Business Applications providing SMB mid-market and corporate clients with advisory services implementation & training and ongoing support for their Microsoft Business Applications. Key focus areas include Microsoft Dynamics 365 Power Platform Business Central and Dynamics GP supporting clients across the United States and Canada.

With offices coast-to-coast across Canada and the United States Endeavour Solutions works with over 1100 active clients spanning each of the major time zones across North America. Founded in 1989 Endeavour operates several key brands including Endeavour Solutions GP Support North and Purely CRM.

Benefits

The candidate should have a reliable vehicle as some travel will be required. They must be legally entitled to work in Canada and be available for occasional travel to other parts of Canada or the USA. We offer a competitive starting salary and performance bonuses along with health and dental plans.


Required Experience:

Senior IC

Employment Type

Full-Time

Company Industry

About Company

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