Windows Desktop Engineer
Windows Desktop Engineer
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1 Vacancy
Job Description
We are looking for Windows Desktop Engineer who is based out of Reston VA.
These roles are Hybrid Role with 3 Days a week to Reston Office
Role : Windows Desktop Engineer
Description:
Provide Tier 2/3 support for Windows 10/11 physical and virtual environments
Assist in the deployment configuration and management of MDM solutions (Workspace ONE)
Monitor system performance compliance and logging/monitoring
Collaborate with security and compliance teams to ensure endpoint protection and policy enforcement
Maintain documentation for system configurations procedures and troubleshooting guides
Implement and troubleshoot Group Policy Objects (GPOs) and CSP configurations
Perform root cause analysis and resolve complex OS and application issues
Support endpoint provisioning and testing
Participate in patch management OS upgrades and feature update rollouts
Required Qualifications:
3 years of experience in a Windows desktop engineering or support role
Proficiency in Windows 10 and Windows 11 troubleshooting and support
Hands-on experience with MDM platforms such as Omnissa Workspace ONE
Experience with CSP SyncML WNS OMA-DM Windows OS in-place upgrades Windows Update for Business or other endpoint management processes
Familiarity with Group Policy and CSP-based configuration management
Understanding of Windows Autopilot Azure AD Join and hybrid environments
Basic scripting knowledge (PowerShell preferred) for automation and reporting
Strong analytical and problem-solving skills
Strong knowledge of ITIL Foundation. Understanding of service lifecycle service strategy and continual service improvement
Excellent communication and documentation abilities
Employment Type
Full Time
