Senior Account Manager
Senior Account Manager
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68640 - 75000
1 Vacancy
Job Description
At Luxer One we re committed to making life simpler by automating package acceptance and providing solutions for asynchronous exchange of items. Whether it s placing lockers in Libraries for convenient pickup or solving package management challenges for corporate offices we are dedicated to finding the best solutions for our customers.
The Luxer One New Ventures division is seeking an enthusiastic driven customer-centric Account Manager to join our growing team! Our Account Managers oversee the client s experience as they use our locker systems and ensure their needs are met in a timely manner. If you are a highly-motivated tech-savvy self-starter seeking a critically important role in a fast-paced environment then you ve come to the right place.
Roles and Responsibilities:
- Proactively managing the client relationship and ensuring the locker system continues to meet their ongoing needs
- Developing a strong knowledge base of the locker system to be able to support our clients
- Collaborating with Marketing on the production of Customer Case Studies which can be used as a sales enablement tool
- Collaborating with internal teams to address escalated customer service inquiries and opportunities for growth
- Assisting the Project Management team with stalled clients to encourage immediate use of the system
- Analysing utilization data and targeting customers with high utilization for expansion opportunities
- Providing valuable customer feedback to the Product Development teams to ensure we provide customers with a product that meets their needs
- Taking on special projects to assist in the growth and development of the company
Requirements
Requirements:
- Bachelor s Degree Preferred
- 5 years prior customer service or account management experience in fast-paced environment
- Excellent written and verbal communications skills including a confident phone presence and effective email communication
- Advanced computer skills previous experience with Zoho or a similar CRM
- Proficient with Mac or Apple products
Benefits
- Be part of a rapidly growing innovative company transforming package management solutions.
- Work within a collaborative team environment guided by clear core values and EOS methodology.
- Competitive compensation professional growth opportunities and impactful work.
- 401(k) with employer match
- Generous health dental and vision benefits
- Accrued Paid Time Off and Sick Leave
Employment Type
Full Time
