General Manager (Mall)

• Spearhead the development and execution of strategic initiatives to boost the mall s overall performance and strengthen its market presence.
  
• Manage all operational functions of the mall to ensure consistency with corporate goals and meet customer satisfaction standards.
  
• Guide the management team toward delivering operational excellence and meeting financial performance goals.
  
• Build and maintain strong tenant relationships by addressing their needs and ensuring adherence to lease terms.
  
• Cultivate relationships with key tenants and business owners to drive strategic partnerships and collaborative opportunities.
  
• Serve as the primary link between the mall and key stakeholders such as investors and community leaders.
  
• Ensure outstanding customer experience by ensuring top-tier standards in service quality safety and overall mall ambiance.
  
• Directly manage relationships with affluent clients prominent figures and senior government officials delivering personalized service with discretion and professionalism to meet their expectations.
  
• Develop and execute initiatives to strengthen customer loyalty and engagement with a focus on VIP clientele.
  
• Develop and manage the mall s budget to ensure cost efficiency and drive overall profitability.
  
• Track and evaluate financial performance by overseeing revenue growth cost management and profitability assessments.
  
• Prepare and present comprehensive financial and operational reports to the regional director and key stakeholders.
  
• Ensure adherence to all local laws and regulations including safety health and environmental requirements.
  
• Manage security operations to ensure a safe and secure environment for tenants shoppers and VIP clients.
  
• Develop and implement risk management strategies to minimize potential operational disruptions.
  
• Provide leadership and guidance to the management team promoting a culture of excellence innovation and accountability.
  
• Offer support and provide direction to enhance professional growth and drive performance improvement.
  
• Promote a collaborative and inclusive work environment that encourages teamwork and employee engagement.
  
• Act as the mall s representative in dealings with senior government officials and regulatory bodies ensuring clear communication and regulatory compliance.
  
• Collaborate with community leaders and local organizations to strengthen the mall s reputation and foster community engagement.
  

Requirements

• Possess a Bachelors degree in Business Administration Management or a related discipline; a Master s degree is highly desirable.
  
• Minimum of 10 years experience in retail or property management including at least 5 years in a senior leadership position.
  
• Strong leadership and strategic thinking skills.
  
• Exceptional communication and interpersonal skills with proven experience in engaging affluent clients high-profile figures and senior government officials.
  
• Strong financial acumen with hands-on experience in budgeting financial analysis and reporting.
  
• Possesses high emotional intelligence and cultural awareness in managing relationships with diverse stakeholders.
  
• Skilled in designing and executing strategic initiatives and driving operational enhancements.
  
• Able to work in flexible hours including weekends and public holidays.
  
• Knowledge of Bangsar and its market landscape is considered an added advantage.