Customer Solutions Coordinator
Customer Solutions Coordinator
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Job Description
Deliver a positive multi-channel customer experience through the effective fulfilment of orders and resolution of customer queries and complaints
Key responsibilties:
- Ensure the efficient delivery of customer orders and effective resolution of issues
- Provide customers with timely responses to digital social and telephone based requests and effective resolution of complaints
- Manage third party sales and payment channel enquiries and facilitate the resolution of issues
- Process online sales and manual web order allocations to ensure the efficient delivery of products
- Identify and escalate any website defects to trigger corrections and reduce reputational risk or financial loss
- Escalate issues in line with established processes and provide information and input for business investigations as required
- Work closely with stores and other teams to facilitate resolution of issues as required
Qualifications :
- Frontline customer service
- Retail instore sales or administration
- Microsoft Office suite
Additional Information :
If you are interested in this exciting opportunity with us please click apply and upload your CV. All applications are strictly confidential.
JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you dont meet 100% of the criteria) please dont hesitate to apply!
Remote Work :
No
Employment Type :
Casual
Employment Type
Casual
