Team Lead - Wellness, Full-time, Days

The Team Lead Wellness Del Webb reflects the mission vision and values of NM adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.

• Must have a passion for community wellness and serving the populations aged 55 and over.  Responsible for day-to-day operations of the Wellness Center. Operational duties include: Staffing and customer service responsibilities relationship building with Sun City  Team Members of the Board and residents. Work closely with Sun City Administration Team Wellness Committee and the Medical Director to align wellness programs to exceed the needs of Sun City Community Association their residents and Northwestern Medicine.  
• Participate as member of Sun City Wellness Committee and the liaison for Northwestern Medicine as well as liaison to Sun City Community Association. Coordinate with Wellness Manager to align Sun City wellness initiatives with Northwestern Medicine Community/Worksite Wellness Center strategic goals. Candidate must maintain equipment provide marketing information provide health resources and information health risk assessments and be strong in wellness program design for the geriatric population. 

Responsibilities:

Human Resources

1. Facilitates day-to-day operations with high level of customer service. Manage front desk in the absence of staff. Serve as a Northwestern Medicine Wellness Champion.
2. Schedule staff within established budget. Prepares the office monthly work schedule and ensures adequate staffing (FTE- full time equivalent) allocation.
3. Assists Manager in writing and reviewing job descriptions and performance standards for wellness related staff.
4. Develop and work with Associates to maintain a positive work environment for the day-to-day operations including office staff training mentoring and performance management.

Financial

1. Assists Manager with developing annual budget/ both operating and capital.
2. Adhere to an annual budget; both operating and capital.
3. Assists in developing annual goals and objectives.
4. Purchase and inventory supplies.

Program Development

1. Develop a quarterly and annual program plan in conjunction with associated committees and wellness/fitness staff.
2. Strong experience in public speaking and developing presentations on various wellness topics.
3. Maintains Wellness Calendar of events. Secures facility rental. Coordinates the development implementation communication and evaluation of all wellness related programs health fairs and events. May coordinate health system involvement and resources to address the needs of the Wellness Center and Sun City.
4. Coordinate with Wellness Manager to maintain reporting for downstream revenue tracking.
5. Liaison for referral pattern to Northwestern Medicine and Northwestern Medicine Physicians.
6. Research of latest wellness trends related to the senior population.
7. Maintain coordinate wellness assessment schedule along with performing health assessment screenings with Worksite Wellness at employers.

Policy & Procedure

1. Coordinate the development and adherence of policy and procedure as it relates to all wellness related programs Immediate Care (IC) and personnel.
2. Coordinate the development implementation and adherence to an established emergency response and CPR guidelines.
3. Assist Nurse Practitioner in minor duties if necessary. Could include taking documenting into EPIC (Electronic Medical Record system)  or asking chief complaint for visit.
4. Acts in a lead capacity by supporting all departments relative to patient communication flow and care.
5. Responsible for addressing and resolving patient complaints in conjunction with the Nurse Practitioner.
6. Assists with Managed Care Health pre-certification and claims review for Nurse Practitioner.

Equipment

1. Manage the maintenance and repair of all equipment located in the wellness center.
2. Research new equipment and assist with the development of an annual equipment purchase and re-placement plan.
3. Orders medical/office supplies and forms for the office including clinical and lab areas.  Assists with site inventory volume to prevent stock outages and expense control. 

Manager on Duty

1. Responsible for overall operation of the wellness facility throughout the week. Establishes comprehensive Manager on Duty process.
2. Attends regular meetings as established by the Manager of Wellness to aid in communication training and operational issues.
3. Meets with and reports any concerns to the Wellness Manager and IC Practice Manager regarding any office issues.

Qualifications :

Required:

• College degree in a health related field.
• Strong Presentation skills
• Basic knowledge of computer software. Database management application experience.
• Wellness assessment screening skills and wellness program design experience.
• Marketing and promotion experience

Preferred:

• Two years wellness and program development experience.
• Wellness Coaching experience
• Two years management experience.
• Demonstrated knowledge and experience with general operating issues.
•  1-2 years experience with geriatric population

Marginal Job Duties:

1. Light housekeeping throughout the center.

Additional Information :

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical emotional and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.