Head of Operations â Global Business Services (Hybrid, Multiple Locations)
Head of Operations â Global Business Services (Hybrid, Multiple Locations)
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Job Description
The Head of Operations is responsible for ensuring the consistent scalable and high-performing delivery of GBS services across all global hubs. Reporting directly to the Head of GBS this role oversees a portfolio of operations including operational performance service governance continuous improvement and employee experience at delivery centers across the globe.
You will be partnering with our business to ensure the smooth onboarding of new services and modifications to existing ones; building a rigor of Operational Excellence and Continuous Improvement where a culture of problem-solving operational discipline and performance accountability is developed; And ensuring global consistency and high-quality experiences for customers employees and stakeholders.
Qualifications :
- 10 years in GBS shared services or operational leadership roles with a global scope.
- Proven ability to lead multi-site operations and cross-functional teams.
- Experience in Lean Six Sigma digitization initiatives and service management frameworks.
- Strong leadership in communications change management and stakeholder engagement.
- Ability to operate across global time zones and travel occasionally as needed.
Additional Information :
- Sponsorship for relevant country work authorization is not available for this position now or in the future
Offered rate of compensation (US locations only) will be based on individual education qualifications experience and work location. The salary range for this position is $200000 - $280000.
About AECOM
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status AECOM benefits may include medical dental vision life AD&D disability benefits paid time off leaves of absences voluntary benefits perks flexible work options well-being resources employee assistance program business travel insurance service recognition awards retirement savings plan and employee stock purchase plan.
AECOM is the global infrastructure leader committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities we solve our clients complex challenges in water environment energy transportation and buildings. Our teams partner with public- and private-sector clients to create innovative sustainable and resilient solutions throughout the project lifecycle from advisory planning design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at .
What makes AECOM a great place to work
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts youll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills helping you build the career youve always envisioned. Here youll find a welcoming workplace built on respect collaboration and communitywhere you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
