Business Account Quality Assurance
Business Account Quality Assurance
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Salary Not Disclosed
1 Vacancy
Job Description
Make an impact where quality meets service.
Are you passionate about driving exceptional customer experiences through data analysis process improvement and a strong attention to detail We are looking for a Business Account Quality Assurance Analyst to join our team and ensure our business customersretailers and industrial partnersreceive service that exceeds expectations.
About the Role:
As a Business Account Quality Assurance Analyst you will be the key to enhancing our customer interactions and account processes. Youll analyze data to identify risks recommend process improvements and ensure all communications reflect our brands high standards. Your work will help us deliver efficient accurate and remarkable service experiencesevery time.
Key Responsibilities:
- Analyze customer data to identify risks trends and improvement opportunities.
- Recommend training or process upgrades to enhance quality and consistency.
- Partner with third-party billing providers to ensure invoicing accuracy and resolve disputes within agreed SLAs.
- Maintain deep knowledge of programs pricing and policies to support both internal teams and customers.
- Execute processes to ensure integrity of customer master data and account setup.
- Validate and update customer accounts according to program specifications and approved service menus.
- Support special handling accounts through accurate invoicing reporting and resolution.
Qualifications :
What You Bring:
- Associates degree or equivalent experience (13 years in customer service or related field).
- Strong analytical skills with a commitment to quality and detail.
- Excellent verbal and written communication skills across cultures and platforms.
- Ability to enforce quality guidelines with confidence and professionalism.
- Experience reviewing troubleshooting and resolving invoicing discrepancies; ability to understand billing structures and customer-specific requirements.
- Intermediate proficiency in Microsoft Office Suite (Excel Word PowerPoint Outlook); familiarity with CRM ERP reporting and telephony tools is a plus (e.g. Salesforce M3 Power BI Five9).
- Proven ability to manage multiple tasks and priorities with integrity and independence.
Additional Information :
Work Environment:
This is a hyflex role offering a blend of remote and in-office work. The position involves extended time working on a computer and regular phone communications.
Red Wing Shoes is an Equal Opportunity Employer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Individuals with disabilities needing assistance in completing an application may contact or call .
Please view Equal Employment Opportunity Posters provided by OFCCP at offers of employment are contingent on satisfactory results of a background check and drug screen.
Red Wing Shoe Company Inc. is a drug-free workplace.
Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
