Onsite IT Support Engineer
Onsite IT Support Engineer
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Job Description
Salary: 24000 per annum
Location: Cheadle
Working Hours: Mon to Fri working between 8:30am and 6:30pm (37.5 hours)
You will be working in the IT arm of the business providing an excellent service to 250 external customers. The role involves being the first point of contact for our customers when a ticket is logged this includes speaking to the customers over the phone logging and responding to emails and logging tickets proactively
Responsibilities:
Working as onsite IT Technician at customer sites in central London to resolve user issues.
Liaising with Projects Team installing network infrastructure at customer sites
Ensure any emails for the helpdesk are logged onto the helpdesk system in a timely manner.
Act as the initial point of contact in the resolution of user IT issues.
Ensure all activities relating to customer IT issues are clearly and accurately recorded in the Helpdesk systems.
Ensure all helpdesk tickets are updated daily even if there has been no positive communication with the customer.
Escalate IT issues and work alongside Project Engineers to resolve IT issues that fall outside the capabilities of the support / service desk.
Qualifications :
Good PC/ Laptop hardware and Software knowledge
Good fault-finding skills
Good Knowledge of Microsoft desktop operating systems and productivity suite
Knowledge of Server operating systems
Knowledge of Active Directory
Knowledge of Microsoft 365 Administration
Basic networking knowledge
A knowledge of the following would be an advantage:
Office 365 Fundamentals and/or Azure fundamentals
Hyper V
CRMs
Backup and recovery technologies
AV Software
Additional Information :
This role reports into the Chief Financial Officer although will be expected to have strong relationships across the Group Board of Directors.
What are the benefits of working at Daisy
Our ethos is simple: the more you put in the more you get out.
We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UKs no.1 Telecoms company in 2023.
Here are some of the benefits that we offer
- 25 days holidays plus bank holidays and an additional day for each year of service up to 30 days!
- Holiday purchase scheme.
- 500 referral scheme bonus.
- Professional development to help you achieve your personal goals.
- Eye care vouchers available and discounted Medicash membership.
- Sim deals for you and your family/friends.
- Access to discounts and savings at more than 1200 retailers.
- An additional day off on your birthday or if youre getting married.
#LI-Onsite
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
