- Monitors e-mail box receiving client (internal and external) requests and questions.
- Directs communication to department groups and subject matter experts (SMEs) to gather replies to the client in a timely manner.
- Interacts closely with clients and communicates overall goals and expectations to stability operations and Management.
- Works closely with staff and clients to define the scope of client projects. Assists in gathering information needed for quote preparation and proposals.
- Provides project oversight acts as client advocate on site; interacts with project management operations and analytical testing to keep all parties well informed of project status.
- Provides professional updates to management to create feedback concerning ongoing monitoring of out-of-scope and scope creep; project status; operational issues and client satisfaction.
- Responsible for updating information in client meetings related to stability activities.
- Logistical management and control of all study prerequisites to ensure all are onsite to start a project including quotations methods protocols and sample/standard materials in a timely fashion.
- Responsible for ensuring the accuracy of the project setup by performing review of all study information. Study design must be an accurate reflection of client expectations and quoted projections.
- Manages multiple clients while coordinating and working with internal departments to meet client timelines.
- Responsible for evaluating invoices as directed.
- Provides internal support for managing document flow between internal groups and the client as directed.
- Supports the external project managers with critical front-end information gathering and maintains constant internal visibility into project status.
- Performs other related duties as required and directed.
Qualifications :
- High School diploma 1 year experience; Bachelors degree in science or business preferred.
- Authorization to work in the United States indefinitely without restriction or sponsorship
- Some lab experience preferred.
Additional Information :
Position is full-time there are two shifts including first shift Monday - Friday 8:00am - 5:00pm.
Candidates currently living within a commutable distance of Lancaster PA are encouraged to apply.
Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.
Remote Work :
No
Employment Type :
Full-time