Porter â Bellperson (M/F/X)
Porter â Bellperson (M/F/X)
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Job Description
Porter Bellperson (M/F/X)
At Victoria Golf Resort & Spa every arrival becomes a memorable welcome and every departure a lasting memory.
As a Porter you will be one of the first faces our guests encounter playing a key role in the experience they will have at our iconic hotel. Your mission: to provide warm thoughtful and personalized service where every gesture matters. You will welcome guests with elegance assist them with their luggage and ensure their vehicles are parked with care and professionalism.
Your presence and attentiveness will help create a strong connection with our guests making them feel truly welcomed and valued throughout their stay.
If youre passionate about service excellence enjoy working as part of a team and are ready to contribute to unique and unforgettable stays this position is for you.
Join our team and become an ambassador of Victoria Golf Resort & Spa where every day is an opportunity to turn simple moments into magical memories.
Summary of Responsibilities
Reporting to the Manager Front Office essential duties and responsibilities include but are not limited to:
Consistently provide professional friendly and engaging service
Escort guests to their rooms carry their luggage messages or other items throughout the hotel
Ensure timely and efficient delivery or collection of luggage to/from guest rooms
Help guests familiarize themselves with their room upon arrival (e.g. explaining how the thermostat works)
Remain in the lobby after assisting with luggage to remain available for guest needs under the guidance of the Assistant Head Concierge
Inform guests about hotel facilities in a helpful and informative manner
Provide information on local events activities and attractions
Know and apply the technical and emotional LQA (Leading Quality Assurance) standards
Commit to high service quality discretion and complete honesty
Maintain a professional attitude always smile and remain calm in all situations
Comply with ergonomic standards health & safety regulations and hygiene policies
Adhere to departmental and company policies procedures and service standards
Perform any other duties as assigned
Qualifications :
Qualifications:
- Previous experience in guest service
- Fluent in Portuguese and English
- Knowledge of a third language is an asset
- Previous experience in a 4* or 5* hotel is a plus
- Valid drivers license required
- Highly responsible and reliable
- Ability to work efficiently under pressure in a fast-paced environment
- Strong team player
- Attentive to guest needs while remaining calm and courteous at all times
- Interest in local tourism and activities
Additional Information :
Our Fairmont Values
Respect:
We value the needs ideas and individuality of others. We treat everyone with fairness and dignity.
Belonging:
We celebrate our differences. We support one another and always stand together.
Integrity:
We build trust through mutual respect and authenticity.
Empowerment:
We have the power to take initiative and anticipate moments that create unforgettable experiences.
Excellence:
We build genuine connections and cherish every opportunity to make those around us feel special.
Diversity and Inclusion
Fairmont is committed to creating an inclusive environment where diverse talents thrive. We welcome candidates from all backgrounds to join our team.
Employee Benefits
Join our team and enjoy a range of exclusive colleague benefits including complimentary upgrades extended stays discounted stays at Accor Fairmont and Raffles properties special discounts on dining and wellness services and additional luxuries to enhance your experience. We believe in taking care of our team ensuring that your hard work is rewarded with exceptional benefits.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
