Hire Service Technician - ICS Cool Energy Ltd
Hire Service Technician - ICS Cool Energy Ltd
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Salary Not Disclosed
1 Vacancy
Job Description
Position Overview:
The Hire Technician is responsible for providing exceptional customer service and technical support. This role plays a crucial role to deliver the highest standards of service in the most efficient manner to install hire equipment and support as a field-based technician. The goal is to maximize productivity and enhance the overall customer experience and improve operational technical processes. Seeking candidates from the Birmingham area.
Key Responsibilities:
Customer and Technical:
Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
Attend customer sites to carry out work for Planned Preventative Maintenance (PPM) Customer Breakdowns Warranty work Hire and Commissioning workloads.
Build and maintain strong relationships with customers acting as a trusted point of contact.
Collaboration with hire desk Sales and Operations Team: Establish strong communication channels to share key customer insights.
Able to use cutting edge software and technology along with a variety of hand-tools following blueprints or engineering specifications to diagnose and repair units.
Communications with supervisors regions hire and operations managers and senior technicians and customers on updates and to drive continuous improvement.
Internal Controls and Administration:
Ability to work as a field-based technician.
Strong knowledge of customer service principles.
Effective communication skills
Analytical thinking and problem-solving abilities.
Proficiency in using Apps diagnostic software and MS Office Suite.
Skills and Capabilities:
Knowledge of manufacturing industry an advantage
People and communication skills with a positive mindset
Appropriate skilled based certificates with F-Gas an advantage
Gas safe and advantage
Able to cover standby and call outs on a planned scheduled basis to include weekday weekends and bank holidays
UK Drivers licence as a company vehicle will be allocated
Right to Work status confirmed for Country of application.
Competitive salary and benefits including pension healthcare life insurance and wellbeing platforms.
Company van
A fast-paced working environment
An excellent working culture and community
A structured induction plan with continued learning and development.
A key role where you can make a direct contribution to our business.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin pregnancy age marital status disability status as a protected veteran or any legally protected status.
Required Experience:
IC
Employment Type
Full Time
