Manager, Field Operations
Manager, Field Operations
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Job Description
Req Id:424451
At Bell our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world innovative digital solutions and seamless customer experiences. Its all developed and delivered by the members of #TeamBell and were always on the lookout for people with great skills and experiences.
We value diversity and provide a supportive inclusive community where all team members can succeed. And through our commitment to environmental social and governance initiatives you will feel good about the greater impact you will have making every day better for people as they connect work learn and play.
Join us. You belong at Bell.
Become an integral part of our Customer Experience team where you will be at the forefront of shaping our customer journeys. You will build on Bells Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative customer-centric processes policies products and services while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.
As part of our team you will be at the heart of our customer experiences.
Summary
Ontario Field Operations is a front line team responsible for maintaining the outside plant (cable) network providing voice and data services to customers in the Consumer SMB and Enterprise markets.
Key Responsibilities
- Lead a work team consisting of 25-30 technicians while effectively administrating the CEP Collective Agreement
- Manage coach and develop personnel on a technical level
- Improve the team members performance work productivity and other key metrics through effective use of current and future analysis tools
- Actively participate in decisions impacting the teams development
- Ensuring the team meets and / or exceeds key performance and process measures consistent with customer business unit and Corporate expectations
- Ensure exemplary service and work quality for customers
- Maintaining and improving network availability and reliability
- Participation in duty schedule which may include evenings and some weekends
Critical Qualifications
The Ideal candidate for this vacancy will have previous experience in Field Operations / Management; an understanding of Outside Plant combined with knowledge of Telephony / Telecommunications and genuine desire and interest to manage and lead people.
- Knowledge of the outside plant network (aerial buried pressurized fibre-optic)
- Solid aptitudes for managing influencing and mobilizing a work team in terms of the objectives to attain and competencies and skills to acquire
- Excellent organizational teamwork and planning skills
- Effectively communicate the companys decisions and business plans
- Ability to evolve in a rapidly changing environment
- Ability to manage staff and multiple tasks simultaneously
- Solid interpersonal skills
- Recognized operational management abilities (customer and employee satisfaction value-based measures and process efficiency)
- Creativity autonomy entrepreneurship and an ability to think outside the box
- Highly developed technical aptitudes
- Superior decision-making ability focused on service-quality results
- Strong PC skills (MS Excel Word PowerPoint and Outlook)
- Knowledge of the cable-testing tools and programs used (DSP965 EXFO Network X etc.) is an asset
- Ability to Network across all corporate groups and departments (i.e. Sales Engineering Control Centre and Test board)
- Willingness and ability to attend occasional Damage/Failure locations for extended periods (may include consecutive days but most often late into the night or overnight)
Preferred Qualifications
- A minimum of two years experience managing unionized personnel particularly Unifor technicians
- An excellent understanding of the overall business processes of Field Services (including provisioning and service-assurance processes including HDSL and IPTV)
- Cable Repair knowledge and background is an asset
#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status:Regular - Full Time
Job Location: Canada : Ontario : Dryden
Canada : Ontario : Kenora
Work Arrangement: Hybrid
Application Deadline: 06/29/2025
For work arrangements that are Hybrid successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy positive and thriving workplace. As part of our team youll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us youll be eligible for medical dental vision and mental health benefits that you can tailor to your specific needs. Plus as a Bell team member youll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued respected supported and that they belong.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect use and disclose your personal information.
Created: CanadaON Dryden
Bellone of Canadas Top 100 Employers.
Required Experience:
Manager
Employment Type
Full Time
