Reservations Agent
Reservations Agent
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Job Description
We are seeking a professional and customer-focused Reservations Agent to join our team in Sofitel Brisbane Central. As a Reservations Agent you will play a crucial role in providing exceptional service to our guests by managing bookings answering inquiries and ensuring a smooth reservation process.
- Handle all reservation requests using effective listening and communication skills to secure necessary information
- Provide detailed information about hotel services facilities room rates and availability
- Process bookings modifications and cancellations efficiently using the reservation system
- Work as a team to achieve set monthly KPIs
- Upsell room types and additional services to maximise revenue
- Take a positive problem solving approach with guest complaints and enquiries in an efficient and professional manner
- Maintain accurate records of reservations deposits and guest information
- Collaborate with other departments to ensure guest satisfaction
- Stay updated on hotel policies promotions and pricing strategies
- Assist in inventory management by monitoring room availability
- Contribute to achieving departmental goals for average rate and occupancy.
Qualifications :
- Minimum of one year experience as a Reservations Agent or Receptionist in a 5-star or luxury hotel
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Proficiency in hotel reservation systems
- Opera or strong PMS experience is required
- Excellent customer service orientation with a friendly and professional demeanor
- Ability to multitask and work efficiently in a fast-paced environment
- Detail-oriented with strong organisational skills
- Basic computer skills including proficiency in Microsoft Office suite
- Flexibility to work various shifts including weekends and holidays
- Knowledge of the Brisbane area and local attractions (preferred)
- Fluency in English; additional languages are a plus.
Additional Information :
Bring passion and dedication to excellence and we will recognise your contribution with a variety of benefits rewards and development opportunities. We also offer a range of wellbeing initiatives including apps with content to help you feel at your best. Join us and you can thrive as an individual as well as being part of a supportive and inclusive team.
Thrive in our Sofitel Brisbane Central community with:
- Discounts for ambassadors families and friends at Accor Hotels worldwide
- Complimentary hotel stay package to celebrate your work anniversary
- Secure parking in the centre of Brisbane for only $10 per day
- Direct access to Central train station
- Complimentary food in the ambassador dining room
- Laundered uniforms.
Let your passion shine visit
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
