Core Account Representative - International
Core Account Representative - International
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities
- Accept all loads tendered by customers. Notify your Team Lead or Manager if unable to accept a load.
- Respond to customer inquiries and maintains customer accounts according to specific guidelines and procedures.
- Communicate with carriers by telephone email or online.
- Receive review and enter shipment information into TMS and customer reports to ensure shipment and other information from customers are accurately processed.
- Managelargeamounts of incoming phone calls.
- Identify and assess customers needs to achieve satisfaction.
- Build sustainable relationships and trust with carriers through open and interactive communication.
- Meet teamsales targets goals.
- Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Maintain a positive empathetic and professional attitude toward customers at all times.
- Keep records of customer interactions transactions comments and complaints.
- Stay on top of emails in inbox responding within timeframes set forth in SOP.
- Help track 4kites/Macropoint for core accounts.
Knowledge Skills and Experience
Required
- High School Diploma or GED.
- Proficient in Microsoft office operating systems.
- Excellent attention to detail.
- Excellent communication skills- both written and oral.
- Available to work some nights and weekends if needed.
- Ability to work in a fast-paced collaborative environment.
- Exceptional problem solving skills and ability to pivot direction when needed.
- Fluent and proficient in Spanish and English verbal and written.
Preferred
- 2 plus years of Logistics Operations experience.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at or call 1- ext. 4.
US Based Employees - At IEL we are committed to providing equal employment opportunities for all persons regardless of age ancestry color religious creed (including religious dress or grooming practice) family and medical care leave status disability (mental and physical) including HIV and AIDS marital status medical condition (including cancer and genetic characteristics) genetic information military status protected veteran status status as a victim of domestic violence or stalking familiar status national origin race sex pregnancy childbirth breastfeeding or related medical condition gender identity or expression sexual orientation and or any other category protected by law.
Required Experience:
Intern
Employment Type
Full-Time
