Lobby Hostess (Personal Concierge) - Waldorf Astoria Doha West Bay
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Job Description
EOE/AA/Disabled/Veterans
What are we looking for
Lobby Hostesses serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Flexibility to respond to a variety of different work situations
- Ability to work on your own and as part of a team
- Knowledge of the local area
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience working in Concierge in a hotel environment
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
A Lobby Hostess provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits as required.
What will I be doing
As Lobby Hostess you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-ou. A Lobby Hostess contributes to the first impressions of our Guests and therefore must perform the following tasks to the highest standards:
Ensure guests are welcomed when entering the property
Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests including check in/out and complete audit procedures as required
Ensure that management is kept fully aware of any relevant feedback from guests and or other departments
Demonstrate a high level of customer service at all times
Demonstrate a knowledge of hotel room categories room rates packages promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies credit cards and cash in accordance with the hotel credit policy
Comply with hotel security fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Assist other departments as necessary
Employment Type
Full-Time