Leasing Specialist

About The Community Builders (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders Inc. (TCB) is one of Americas leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive. This is an exciting opportunity with TCB taking on 3500 units across 50 properties in Minneapolis and St. Paul Minnesota.

Position Description:

The leasing agent must be knowledgeable friendly energetic and have a dynamic personality. The leasing agents role is primarily a sales position with a strong emphasis on customer satisfaction meeting goals and achieving results. As a leasing agent you will be responsible for the sales process from start to finish minimizing vacancies maximizing occupancy maximizing tenant retention creating or assisting with the annual marketing plan implementing it and making adjustments as needed. Through by providing excellent customer service following up with leads and helping current residents resolve problems as they arise you will become the face of the property. The leasing agent is also the concierge of the community; they must know their surrounding community and be able to sell it. This position reports directly to the Property Manager

Must specialize in Affordable Housing and Tax Credit.

Essential Functions:

Greet pre-qualify build rapport follow up and close the lease with prospects for phone email and site visit traffic

Responsible for community and apartment tours handling objections and selling features and benefits of the neighborhood and the property

Understand and implement sites leasing criteria in order to pre-qualify and process applicants

Ensure that rental applications are processed in a timely manner and work with relevant staff to ensure that the verification process is completed in a timely manner

Process appropriate denial/ineligible letters in a timely manner and in accordance with TCB policy

Maintain accurate up-to-date waiting and transfer lists (if applicable) including purging by TCB policy

Maintain prospect applicant and resident data utilizing TCB standardized forms from guest cards to lease files and entering data from these forms into site logs as required

Compile reports with traffic/leasing information work order information and area info as needed for upper management

Conduct rent comp studies quarterly or as required by the Property Manager

Assist in developing marketing plans including events internet ads print ads outreach marketing copy order marketing materials placing ads and submitting for approval to TCBs marketing department

Collect application fees and deposits as applicable

Responsible for completing the lease package for each rental including renewals as applicable renewal notices and questionnaires.

Complete all follow up including prospects within 24 hours of initial contact/visit and new resident follow up within 30 days after move-in

Schedule and perform move-in orientations and inspections and maintain resident handbook

Responsible for the appeal of the rental office show unit and all made-ready vacants

Schedule leasing office hours in order to meet the expected results including evenings weekends and holidays

Understand and adhere to the AFHMP (Affirmative Fair Housing Marketing Plan) as applicable.

Ability to maintain professional conduct in all situations.

Additional Responsibilities:

Assist occupancy specialist as needed and as time permits

May be requested to complete special projects as assigned

Knowledge Skills and Abilities:

Self-starter self-motivated and requiring minimal supervision

Problem solving skills

Must demonstrate strong sales customer service organizational multi-tasking communication skills and the ability to close the deal

Attention to detail required

Understands the impact of the first impression and follow up as integral elements of leasing

Knowledge of Federal Fair Housing Laws & Guidelines (training provided)

Excellent verbal and written communication skills required

Basic computer skills including Word Excel and Outlook

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee routinely is required to sit; walk; talk and hear; use hands to keyboard finger handle and feel; stoop kneel crouch twist crawl reach and stretch.

The employee is occasionally required to move around the building or site.

Specific vision abilities required by this job include close vision color vision peripheral vision depth perception and ability to adjust focus.

The employee may occasionally lift and/or move up to 20 pounds.

May require travel dependent on business needs.

Must work under deadlines and ability to meet deadlines.

Education & Experience:

High-school education or above

Prior experience of at least one year in leasing and affordable housing

Benefits

• Medical dental and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantage accounts: commuter/parking medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential 24/7 Employee Assistance Program
• Salary Range: $52400-$72400

The Community Builders is an equal opportunity employer.