Supervisor Patient Access Registration
Supervisor Patient Access Registration
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Job Description
The Troy Emergency Center is a fast paced high acuity Level 2 trauma center. Seeing over 100000 patients a year makes it the 3rd busiest in the state.
Scope of work
The Patient Access Registration Supervisor is responsible for the daily operations of patient access functions under the direction of the Patient Access Manager/Director and integrates the department services with the hospitals clinical and ancillary teams implements policies and procedures that guide or support service levels assesses and improves department performance and ensures orientation and continuing education of departmental staff. As the leader this person may recommend resources/space needed by the department and may participate in the selection of outside services. The PA Supervisor serves as a key promoter of the Service Center which strives to meet and exceed the needs of its customers.
Essential Functions
- Responsible for day-to-day operations of Patient Access functions (e.g. scheduling pre-registration benefit verification pre-authorization admission/registration benefits advisors etc.) to ensure operations are maintained according to standard.
- Serves as an on-site liaison between Beaumont Business Services and the facility.
- Maintains and promotes good customer relations with facility management physicians and physician office staff.
- Coordinates with facility departments/administration teams to manage key revenue cycle performance expectations and challenges including upfront collections protocols capturing accurate information timely registration and patient satisfaction denial prevention patient flow unbilled patient concerns and more.
- Reviews Patient Access performance to ensure timeliness accuracy compliance and standards fulfillment as defined in Service Level Agreements.
- Informs designated Regional Patient Financial Services Director (PFSD) of any significant issues in the Patient Access areas (e.g. Pre-registration delays unbilled challenges pre-authorization backlogs etc.).
- Stays abreast of regulatory requirements and company compliance policies ensuring timely staff education.
- Inform staff of relevant changes and developments in payer requirements.
- Ensure quality review measurements are in place.
- Facilitates implementation and monitoring of standard policies processes reporting and education programs.
- Oversees management of Patient Access personnel providing recommendations for hiring promotion salary adjustment and personnel action where appropriate to Facility leadership.
- Develops specific objectives budgets and performance standards for each area of responsibility.
- Identifies and implements process improvements to lower costs and improve services to facility customers.
- Performs staff reviews and prepares performance documents for direct reports.
- Recommends appropriate number of qualified/competent staff.
- Determines staff qualifications and competence. Develops and maintains accurate initial and annual competency checklists and initiates completion of initial and annual competency attestation forms.
- Actively seeks ways to control costs without compromising patient safety quality of care of the services delivered.
- Attends in-service presentations and complete mandatory education week including but not limited to infection control patient safety quality improvements MSDS and OSHA standards.
- Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues.
Qualifications
- Bachelors degree or equivalent in business or related field Required.
- Three years of relevant experience Required.
- Supervisory experience Preferred.
- HFMA Revenue Cycle Representative Certified (CRCR) within 180 Days Required.
How Corewell Health cares for you
Comprehensive benefits package to meet your financial health and work/life balance goals. Learn more here.
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you like restaurants phone plans spas and more!
Optional identity theft protection home and auto insurance pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status
Primary Location
SITE - Troy Hospital - 44201 Dequindre Road - TroyDepartment Name
Admitting and Registration - TroyEmployment Type
Full timeShift
Day (United States of America)Weekly Scheduled Hours
40Hours of Work
11:00 a.m. - 7:30 p.m.Days Worked
Monday - FridayWeekend Frequency
On-call weekendsCURRENT COREWELL HEALTH TEAM MEMBERS Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members patients visitors and community. We require a drug-free workplace and require team members to comply with the MMR Varicella Tdap and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process to perform the essential functions of a job or to enjoy equal benefits and privileges of employment due to a disability pregnancy or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race color national origin sex disability age religion genetic information marital status height weight gender pregnancy sexual orientation gender identity or expression veteran status or any other legally protected category.
An interconnected collaborative culture where all are encouraged to bring their whole selves to work is vital to the health of our organization. As a health system we advocate for equity as we care for our patients our communities and each other. From workshops that develop cultural intelligence to our inclusion resource groups for people to find community and empowerment at work we are dedicated to ongoing resources that advance our values of diversity equity and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
Required Experience:
Manager
Employment Type
Full-Time
