Field Service Engineer I (IES LE)
Field Service Engineer I (IES LE)
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Job Description
Work Schedule
Standard (Mon-Fri)Environmental Conditions
Able to lift 40 lbs. without assistance Adherence to all Good Manufacturing Practices (GMP) Safety Standards Cleanroom: no hair products jewelry makeup nail polish perfume exposed piercings facial hair etc... allowed Cold Room/Freezers -22degreesF/-6degrees C Laboratory Setting Office Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.) Standing for full shift Will work with hazardous/toxic materialsJob Description
Location/Division Specific Information
The ideal candidate will reside in or around Californias San Francisco Bay Area.
Benefits and Travel:
Field Service Engineers (FSEs) are remote colleagues since they commute daily to customer sites to provide service. FSEs are provided with a Company (Fleet) vehicle to allow for daily travel to multiple customer locations in their defined service area. Overnight travel of approximately 10% is required to service customers and participate in training programs.
Discover Impactful Work:
You will handle various aspects of field service support and customer relationships within our Laboratory Equipment (LE) division. You will provide sophisticated services on laboratory equipment including the following:
Repair install and maintain various laboratory equipment products including temperature monitoring incubators centrifuges refrigerators freezers and cryogenic storage.
Work directly with customers to schedule visits address their concerns and provide reassurance while resolving their problems.
Completing learning assignments on time reading procedures submitting expense reports and maintaining spare part inventory.
Keys to Success:
Education
High school diploma or equivalent require. Associate degree from technical school a plus.
Experience
- Valid Drivers License
- Safe Driving Record
- Excellent Communication skills
- 1 year of customer service experience
- 1 year Experience repairing troubleshooting and equipment testing a plus
Knowledge Skills Abilities:
Driven: Seek opportunities and challenges with intensity to consistently meet timelines.
Customer skills: Build positive relationships maintain mature behavior and deliver customer-centric service.
Problem-solving skills: diagnosing and solving using schematics diagrams service manuals and other technical resources.
Technological proficiency: Efficiently operate computers smartphones basic networks and specialized software.
Independent: Prioritize tasks use good judgment and apply all available resources.
Compensation and Benefits
The hourly pay range estimated for this position based in California is $27.91$41.86.This position may also be eligible to receive a variable annual bonus based on company team and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on which includes:
A choice of national medical and dental plans and a national vision plan including health incentive programs
Employee assistance and family support programs including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO) 10 paid holidays annually paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) accident and life insurance and short- and long-term disability in accordance with company policy
Retirement and savings programs such as our competitive 401(k) U.S. retirement savings plan
Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Employment Type
Full-Time
Key Skills
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