Customer Success Manager
Customer Success Manager
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1 Vacancy
Job Description
Mimecast is hiring for a Customer Success Manager in Lexington MA!
Are you passionate about stopping bad things from happening to good organizations At Mimecast we do just that but in Customer Success we strive to make things even better for our customers.
We are looking for a highly driven and motivated individual who is passionate about building strong customer relationships and providing a best-in-class experience. In this role you will be a trusted advisor and advocate for your customer base. Customer Success Managers will assist directly with Mimecast product adoption and optimization contributing to increased customer retention rates and reducing churn risk.
What Youll Do:
Building strong external partnerships with your customer base to help pro-actively mitigate the risk of churn
Collaborating internally with a wide variety of departments
Develop a technical understanding of our core product suite and assist customers with adoption and feature utilization
Managing proactive and reactive communications
Participating in risk-mitigation activities alongside your Account Manager
What Youll Bring:
4 year degree preferred
3-5 years work experience in a relevant role with at least 1-2 years managing mid-market level accounts preferably in a security focused SaaS organization.
Strong customer partner and market orientation in software and subscription services
SAAS company experience in cybersecurity space is preferred
Experience working with multiple levels of customer stakeholders technical admins c-level executives legal and compliance teams
Great communication skills verbal and written ability to communicate clearly and effectively
Ability to collaborate and plan strategically with sales counterparts to directly assist and contribute to NRR and D&C
Ability to travel up to 25%
What We Bring:
Joining as a Customer Success Manager at Mimecast means leading the charge in ensuring customer success and spearheading targeted initiatives to elevate our shared victories. As you reinforce our position in delivering top-notch solutions and nurturing long-lasting customer relationships youll thrive in an environment of constant innovation access comprehensive professional growth opportunities and significantly influence the trajectory of a trailblazing company where your efforts directly shape meaningful change.
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DEI Statement
Cybersecurity is a community effort. Thats why were committed to building an inclusive diverse community that celebrates and welcomes everyone unless theyre a cybercriminal of course.
Were proud to be an Equal Opportunity and Affirmative Action Employer and wed encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race age religion sexual orientation gender identity ability marital status nationality or any other protected characteristic wont affect your application.
If you require any adjustments or accommodations due to a disability or any other reason that may help you in your interview process please let us know by emailing
Due to certain obligations to our customers an offer of employment will be subject to your successful completion of applicable background checks conducted in accordance with local law.
Required Experience:
Manager
Employment Type
Full-Time
