Team Leader| French Speaker
Team Leader| French Speaker
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Job Description
Team Leader French Speaker M/F/X Lisbon Permanent Contract Hybrid Work Model
WHO WE ARE
We are part of a renowned international insurance and financial services group recognized as a global leader in credit insurance and a major player in savings and protection solutions across over 30 countries.
As part of our European Service Center located in Lisbon and Porto we provide a wide range of operational insurance-related services to our internal partners across Europe. With over 480 employees representing diverse backgrounds and six working languages were proud to be a multicultural collaborative and forward-thinking team.
Were currently looking for a Team Leader to join our Life & Pension Insurance team in Lisbon.
WHY JOIN US
This is your chance to lead a committed and growing team! The team includes 13 Contract Administrators 1 Functional Support Specialist 1 Team Leader and 1 Manager. Since June 2022 weve been managing life and retirement insurance contracts for one of our strategic partners.
Our goal Operational excellence through accurate execution of procedures and internal controls always striving for partner satisfaction and continuous improvement.
YOUR ROLE
As Team Leader you will:
Translate the companys strategic goals into actionable objectives for your team
Foster a respectful inclusive and motivating work environment
Oversee daily operations and ensure strong team performance
Collaborate with HR to support team growth performance and well-being
YOUR PROFILE
Fluency in French (C2 level) written and spoken
Proven experience (minimum 1 year) in a Team Leader position ideally within a Shared Services or SSC environment
Familiarity with activity management tools and KPIs
Excellent organizational skills adaptability and ability to work collaboratively
A supportive and structured approach to helping your team grow
Insurance sector knowledge is a plus but if you dont have it yet well train you!
WHAT WE OFFER
In addition to a salary of 1175 gross/month IHT 18.75% youll benefit from:
Meal allowance
Transport subsidy
Child allowance
Private health insurance (covers spouse and children) life insurance and travel insurance
Hybrid working model combining in-office collaboration and remote flexibility
Career development opportunities both locally and globally
Access to training wellness programs language courses modern office spaces with relaxation and creativity rooms on-site/remote doctors and regular corporate events
OUR VALUES AND COMMITMENTS
Diversity & Inclusion: Were committed to equal opportunity. Regardless of age gender identity background religion or orientation we believe in creating a workplace that reflects the world we live in and where everyone feels respected and valued.
Work-Life Balance: We recognize the importance of disconnecting. Our hybrid model and supportive environment promote physical and mental well-being so that our teams can perform at their best.
Smart Working: We trust our employees. Our remote working policy is built on autonomy flexibility and collaboration.
REQUIREMENTS
Fluent in French (C2)
Completed High School diploma or higher
Minimum 1 year of team leadership experience
Experience in services for the French market
INTERESTED
If this sounds like your next career move wed love to hear from you!
To apply please send us your CV cover letter and proof of studies. Only complete applications will be reviewed by our recruitment team.
Employment Type
Full Time
