Production Support Analyst - BNPP - Unix,Oracle - Bangalore
Production Support Analyst - BNPP - Unix,Oracle - Bangalore
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Job Description
Position Description:
About BNP Paribas India Solutions:
Established in 2005 BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA European Unions leading bank with an international reach. With delivery centers located in Bengaluru Chennai and Mumbai we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth we are harnessing the potential of over 10000 employees to provide support and develop best-in-class solutions.
About BNP Paribas Group:
BNP Paribas is the European Unions leading bank and key player in international banking. It operates in 65 countries and has nearly 185000 employees including more than 145000 in Europe. The Group has key positions in its three main fields of activity: Commercial Personal Banking & Services for the Groups commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings investment and protection solutions; and Corporate & Institutional Banking focused on corporate and institutional clients. Based on its strong diversified and integrated model the Group helps all its clients (individuals community associations entrepreneurs SMEs corporates and institutional clients) to realize their projects through solutions spanning financing investment savings and protection insurance. In Europe BNP Paribas has four domestic markets: Belgium France Italy and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries Turkey and Eastern Europe. As a key player in international banking the Group has leading platforms and business lines in Europe a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities enabling it to contribute to the construction of a sustainable future while ensuring the Groups performance and stability
Commitment to Diversity and Inclusion
At BNP Paribas we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants irrespective of but not limited to their gender gender identity sex sexual orientation ethnicity race colour national origin age religion social status mental or physical disabilities veteran status etc. As a global Bank we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
About Business line/Function:
CIB Production
APAC Cash Management APS
Job Title:
Production support analyst
Date:
1st March 2025
Department:
CIB Production CBBP IT
Location:
ISPL Bangalore
Business Line / Function:
CIB Production
Reports to:
(Direct)
Grade:
(if applicable)
(Functional)
Siddharth SINHA
Number of Direct Reports:
Nil
Directorship / Registration:
NA
Position Purpose
To support payment application of bank.
Responsibilities
Direct Responsibilities
Production Support for payments applications
Need to handle P1/P2 incident with proper update to management.
Handle user emails query and applications alerts.
Liaise with ITIP/Infrastructure teams to ensure proper system configurations and hardware performance efficiencies
Provide support in shifts on call support for weekday/weekend support & special support for ISPL holidays (on need basis).
Implement & follow APS processes for Production Incidents Service Requests Problem Management and Change Requests.
Contribute towards ensuring DR readiness of all production applications
Contribute towards resolving Hardware Software & Application related security vulnerabilities
Manage housekeeping upgrades installation backup/restore & adherence to DR plans to ensure smooth functioning of existing systems.
Need to be available for any issues affecting production.
Contributing Responsibilities
Need to provide on-call support on rotational basis.
Technical & Behavioral Competencies
Mandatory: Unix Oracle and ITIL process
Good to Have: Dynatrace
Specific Qualifications (if required)
Bachelor of Engineering (BE)
BTECH
MCA
Skills Referential
Behavioural Skills: (Please select up to 4 skills)
Communication skills - oral & written
Creativity & Innovation / Problem solving
Ability to deliver / Results driven
Client focused
Transversal Skills: (Please select up to 5 skills)
Ability to understand explain and support change
Ability to develop and adapt a process
Choose an item.
Choose an item.
Choose an item.
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 5 years
Other/Specific Qualifications (if required)
Skills:
- ITIL
- Oracle
- Unix
- SQLite
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
IC
Employment Type
Full-Time
