Area Manager - Service
Area Manager - Service
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Job Description
Date Posted:
Country:
IndiaLocation:
House No. 9 Rup Konwar Path Beltola Tin Ali Guwahati- 781028 Assam India- To meet service supervisor fortnightly to analyze CPUA Audit Ratings conversions recoveries
- Meet major customers to improve relations and solve complaints
- Conduct monthly meetings with Union representatives to sort out any problems
- Ensure that all administrative records are in place
- Conduct monthly management meetings to analyze past performance and plan for future performance
- Attend asset management meetings and ensure that outstanding are not increased
- Responsible for Service activities of the area starting from Free OTIS service to continuous maintenance of OTIS elevator ensuring that quality services are provided to customers to their satisfaction. Measure quality performance using various quality performance parameters viz. CPUA AES PCR Code Maintenance Benchmark unit etc.
- Tap sources for modernization orders in the area so as to update customers elevators by providing them with the latest technology of quality products. Ensuring time execution of the orders to meet customers satisfaction.
- In addition to the above providing administration and personnel support to center.
- EH&S
- Ensure compliance of safety rules and regulations and all employees adhere to the same.
- Create Safety awareness and ensure our employees are working safely.
- Ensure Zero accident / incident
- Ensure Reporting of incident
- Actively participate in RQC & Safety meetings and review issues and progress.
- Incorporate EH&S into Business Decision making process achieve EH&S goals as outlined in the annual plan.
- Ensure that issues identified in the Risk Assessment (JHA) process are mitigated or controlled in accordance with assigned responsibilities and schedules.
- Conduct EH&S inspection/audit as per assigned quota and ensure completion of corrective actions within targeted completion date.
- Ensure supervisors conduct SFT inspection/FPA and complete corrective actions within targeted completion dates.
- Ensure supervisors participate in Incident investigation.
- Ensure EH&S rules and procedures are adhered to by all employees at all job sites.
- Furnishing details and feed back to H.O. as required
- Recommend training programs as per the need of the department
- Studies and review circulars received from REGIONAL SERVICE HEAD/ DIRECTOR - ER from time to time and distribute copies to area as required
- Formulating systems (and modifying from time to time) - For ensuring correct preparation and distribution of work instructions and procedures
- Dissemination of H.O. circulars and procedures to areas as required from time to time.
If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide the industrys largest Service portfolio.
You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 69000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.
When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.
We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.
Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
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Required Experience:
Manager
Employment Type
Full-Time
