Senior Income Officer
Senior Income Officer
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Job Alert
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Job Description
Salary:36124 - 37938
Hours per week:37 hours
Interview date:Wednesday 30 July 2025
Housing - Empowering Housing Solutions for All in Wiltshire
Were looking for a Senior Income Officer to join our Housing Operations team. This is a key role focused on supporting tenants to manage their rent and housing debts with a strong emphasis on prevention and financial inclusion.
This is a great opportunity to make a real difference in peoples lives while helping to protect vital housing services.
Youll handle a caseload of complex arrears cases take appropriate legal action when necessary and provide expert advice to colleagues. Working closely with our Financial Inclusion Officer and external partners youll help tenants facing financial hardship to access the support they need and sustain their tenancies.
Youll need a strong understanding of housing law welfare benefits and debt recovery along with experience in performance management and working collaboratively across teams. Youll be confident organised and committed to delivering excellent customer service.
If youre passionate about supporting communities and ready to take the next step in your career wed love to hear from you.
Why us
Wiltshire Council is a friendly welcoming place to work with a One Council ethos. Thats why we focus on getting the things that matter to our people right.Explore more benefits here!
Please download and read the role description and person specificationcarefully before you apply as well asOur Identity.
The council is committed to creating an environment of positive working relationships where everyone feels engaged supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead work and act to deliver our services. We will not tolerate discrimination bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion dignity trust and respect which is underpinned by our vision and Our Identity framework.
For more details contactMargaret Paffett Senior Income Officer at .
This role may be subject to certain successful security checks; please see the role description for more information.
We are firmly committed to safeguarding and promoting the welfare of children young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read ourstatement of commitment to equality and inclusion.
Please ensure to regularly check your spam/junk folder for any communication from us regarding your application status. We wouldnt want you to miss out on any important updates or interview invitations. Thank you!
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
- Accounting Software
- Accounting And Auditing
- Accounts Receivable
- Accounts Reconciliation
- Computer Data Entry
- Cooperate risk management
- Accounting & Finance
- Collection And Recovery
- Account Management
- Cash Management
- Communication
- Conflict Management
- Microsoft Excel
- Telephone Skills
- Customer Relationship
