Consumer Insights Analyst - Digital Solutions
Consumer Insights Analyst - Digital Solutions
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Job Description
Title:Consumer Insights Associate - Digital Solutions - P2
Location:Remote Canada
Reports To:Sr. Director Digital Solutions
**This is a 12-month limited term position**
The Role:
You will help develop the analytics and data insights for J.D. Powers customer satisfaction survey research-based business particularly those that measure digital channel performance. Primary duties include: contributing to the research process interpretation of survey data and developing presentations that will help our clients improve their business. You will work with a team of Digital experts and business units from specific industries (e.g. auto financial services insurance).
The Impact You Will Have in This Role:
You will conduct analysis of survey data to help clients improve customer satisfaction and drive business results. Since this role focuses on client digital channels an interest in and enthusiasm for all things digital is critical.
What Youll Be Doing in This Role:
You will be part of a 7-person Digital Solutions are expected to be a self-starter who can work without close supervision and with other departments within the companys matrix environment.
Responsibilities:
- Analyze survey data to find insights that will help clients improve customer satisfaction.
- Support the authoring of reports presentations and conference content that focuses on actionable insights to improve customer satisfaction.
- Perform ad-hoc analysis for industry or specific clients which may leverage internal client or third-party data to enhance the value of insights.
- Demonstrate thought leadership across industries.
Qualifications of this Role:
- Education: Bachelors Degree. Preference for candidates with a focus on behavioral sciences (Psychology Marketing Economics Political Science) Quantitative emphasis (e.g. statistics) or technology.
- Strong data analytic skillsability to analyze survey data interpret survey results and deliver insights.
- Passion and enthusiasm for all things digital.
- Able to articulate study findings in clear and concise manner.
- Strong communication skills both written and verbal.
- Proficient in MS Office Suite (Power Point Excel Word).
The Hiring Manager says:
Im looking for someone who is intellectually curious some who asks Why and How can I make this better We want someone who is excited by the ways in which technology (and digital channels specifically) is creating change to help our clients right person for this position should be able to work with data (survey and otherwise) to uncover insights and trends and then use this information to create data-based stories that provide clients with ideas about how to improve their operations and increase customer satisfaction. The right person for this position will be able to see beyond the numbers to provide useful advice about how to help clients make better decisions to grow their business.
The Way We Work:
- Leader Led
- Remote First
- Foster Flexibility
- Reward Performance
- Time Off Matters
Company Mission
J.D. Power isclear about what we do to ensure our successintothe future. We unite industry leading data and insights with world-class technology to solve our clients toughest challenges.
Our Values
At J.D. Power we strive to be Truth Finders Change Makers and Team Driven - the distinct behaviors that together define our unique culture.
J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race color religion sex national origin age sexual orientation gender identity gender expression veteran status or disability.
J.D. Power is an equal-opportunity employer and compliant with AODA/ADA legislation. Should you require accommodations during the recruitment and selection process please reach out to .
To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.
Required Experience:
IC
Employment Type
Full Time
