BDC Associate
BDC Associate
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Job Description
Are you the type of person who enjoys providing a high-level of customer service Then Spitzer GMof DuBoiswants YOU as we continue to build a team of dedicated professionals striving to learn grow and achieve more! As a BDC Associate you will be highly trained to work with customers over the phone email and chat to assist customers in shopping for their next vehicle. This position requires one to respond to internet inquires and engage in online dialogues regarding vehicles from customers.
While you take care of our customers we will take care of you!
FULL-TIME BENEFITS:
- Flexible work schedule - 5 day work week!
- GM product training and ongoing training with Spitzer University
- Opportunities for advancement - we love to promote from within the organization!
- 401K with a 5% employer match
- Medical dental and vision insurance
- Generous paid time off - 80 hours after 1 year of service
- Paid uniforms and Name Badges
- Employee assistance program
- Voluntary benefits include: life insurance short and long-term disability accident coverage hospital indemnity company-paid life insurance with medical coverage and HSA with employer contribution
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Maintain a basic knowledge of product line and current offers/incentives
- Communicate professionally via Phone and Email on a regular basis with an established list of prospects (these are warm leads who submitted a request for follow up no cold calling ever)
- Monitoring and retrieving Internet leads from (our website dealer manufacturer and third party sites)
- Maintain professional and outgoing demeanor with customer base to build rapport by asking engaging questions and actively listening for key concerns/motivations
- Utilize contact management program to update customer files with proper notes of contact emails sent information/calls received etc.
- Performs other related duties as assigned
Required Experience:
IC
Employment Type
Full-Time
