2900-Manager - Data Ops
2900-Manager - Data Ops
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Job Description
Your Role
We are looking for a Manager Data Ops to help our customers explore their healthcare data understand how to improve the health of the population and bring down the cost of healthcare.
A Day in the Life at Innovaccer
- Create world class customer facing documentation which would delight and excite customers
- Remove ambiguity in understanding things by documenting things and hence making the teams more efficient and effective
- Convert tacit knowledge to implicit knowledge
Roles & Responsibilities:
Managing one full region or multiple customers within a region.
Owning end to end communication and status reporting to the leadership and customer
Assimilating proficiency in managing his portfolio including estimates asset projection unit metrics track CARR(Contracted Annual Recurring Revenue) and asset transfers and managing cloud costs for fully owned projects
Adding valuable data insights for the customers in processes and raising early warning signs in case of issues and escalations.
Effectively collaborating with Customer success stakeholders manage escalations manage and plan transitions efforts and initiate hiring accordingly
Thinking of new processes and improvements that can help his region and overall Sustenance Engineering Team.
Driving initiatives to help Senior Manager and Associate Director in achieving the target Profit gross margin and desire CSAT score for the allocated portfolio.
Prioritizing work aspects with respect to changing time-frames goal posts incomplete information and direction.
Understanding the big picture and cascades to the team / Handling internal and external stakeholders.
Owning their teams performance end to end like contributing to mentoring grooming assessing and giving balanced feedback (both strengths & development areas).
Regularly discussing performance and tracks Individual Development Plan on Lattice
Acting as a backup SEM for another region
Required Skills:
Experience in Advanced SQL & Unix
Strong Experience of ETL & Python support
Hands on Analytics Tools (Power BI or Tableau) knowledge
Good Healthcare knowledge
Fundamental ITIL Expertise
Support Processes (SLAs OLAs Product or application support
Project and Program management
Escalation & Team management
Problem solving mindset
Excellent written and verbal communication skills.
An ambitious person who can work in a flexible startup environment with only one thing in mind - getting things done.
What We Offer:
- Generous Leave Benefits: Enjoy generous leave benefits of up to 40 days.
- Parental Leave: Experience one of the industrys best parental leave policies to spend time with your new addition.
- Sabbatical Leave Policy: Want to focus on skill development pursue an academic career or just take a break Weve got you covered.
- Health Insurance: We offer health benefits and insurance to you and your family for medically related expenses related to illness disease or injury.
- Pet-Friendly Office*: Spend more time with your treasured friends even when youre away from home. Bring your furry friends with you to the office and let your colleagues become their friends too. *Noida office only
- Creche Facility for children*: Say goodbye to worries and hello to a convenient and reliable creche facility that puts your childs well-being first. *India offices
Where and how we work
Innovaccer is an equal-opportunity employer. We celebrate diversity and we are committed to fostering an inclusive and diverse workplace where all employees regardless of race color religion gender gender identity or expression sexual orientation national origin genetics disability age marital status or veteran status feel valued and empowered.
Disclaimer: Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information we strongly advise you to report them immediately to our HR department at Additionally please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information including bank account details
Required Experience:
Manager
Employment Type
Full-Time
