Telemedicine Assistant

At Red Mountain Weight Loss and Med Spa were all about transforming lives with exceptional patient care and first-class customer service every single day. With over 250000 patients finding success on their weight loss journeys were proud of the difference weve made. From 17 locations across Arizona and Texas to our innovative Telemedicine department were growing fastand wed love for you to grow with us! Ready to Pursue Your Passion With Purpose

About the Role
Reporting to management and medical providers youll be at the heart of our patients virtual care experience wearing many hatsfrom medical assisting to administrative support. Using our cutting-edge telehealth platform youll help patients achieve safe healthy weight loss while delivering five-star customer service every step of the way.

Your Impact
As a Telemedicine Assistant youll:

• Prepare Patients for Telemedicine Consultations: Ensure charts are complete forms and consents are signed and patients are ready for virtual visits.

• Patient Interaction and Customer Service: Warmly welcome patients provide 5-star customer service and present information about weight loss programs and tools.

• Accurate Documentation: Review and document patients medical histories medications and vital signs in the EMR system.

• Medication Management: Order and dispense prescribed medications with attention to accuracy and patient safety.

• Telemedicine Clinical Support: Guide patients on taking their own vital signs during telemedicine visits and maintain an organized workspace.

• Registration and Payment Processing: Handle electronic registration check-out payment processing and charge accuracy with precision.

• Appointment Scheduling and Coordination: Manage appointment scheduling changes confirmations and cancellations to ensure efficient patient flow.

• Patient Support and Education: Educate patients on weight loss programs monitor adherence and offer support to overcome challenges

• Follow-Up and Retention: Proactively follow up with patients throughout their weight loss journey addressing questions and concerns to maintain satisfaction and retention.

• Building Patient Relationships: Listen attentively to patient needs foster trust through empathy and provide personalized encouragement to support their goals.

The Essentials

• Schedule: Full-time on-site at our North Scottsdale Telecenter (not remote). Shifts are 8 hours 5 days a week including mandatory Saturday availability. We are hiring for two different shifts:
  • Shift 1: MondayFriday 8:00 AM5:30 PM and Saturday 7:30 AM1:30 PM
• Compensation: $18.00$24.00/hour based on prior medical or customer service experience.

What You Bring to the Table

• High school diploma or equivalent
• A minimum of 2 years in a customer-facing role preferably in a healthcare retail or wellness setting demonstrating a commitment to patient satisfaction and support preferred.
• Preferred background in clinical or administrative direct patient care.
  

What We Offer

• Comprehensive benefits: Medical Dental Vision Life Insurance and 401(k).
• Bi-annual performance reviews with merit increase of up to $1 per review (up to $2 annually).
• Saturday shift bonus: $1 extra per hour.
• Enjoy amazing employee discounts on our patented weight loss medications GLP medications med spa services and all our products! Plus share the perks with up to five lucky people through our exclusive Friends & Family Program.
• Internal growth opportunities: step into roles like Trainer or Lead or attend our annual RM Rise Emerging Leaders summit to jumpstart your leadership journey.