Production Support Engineer
Production Support Engineer
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Job Description
Position Description:
CGI Inc. is seeking a production support engineer with proven technical experience in on-prem/cloud tech to join its Healthcare Practice. The candidate should demonstrate expertise and experience with ServiceNow and change management activities.
This position is located in our Lafayette LA office however a hybrid working model is acceptable.
Your future duties and responsibilities:
Production monitoring and triaging on issues per 24/7 shift support.
Monitor the performance of the database and ensure optimum performance.
Identify potential issues in the application to solve them early.
Look for automation opportunities/process automation for on time logging and alerting on issue.
Monitor security and prevent any unauthorized access to the application
Schedule consistent maintenance on the server
Resolve any production data issues
Role management
Develop automation technologies to accelerate the process of data loading.
Manage user access and permissions by adding and removing users as required.
Support implementation activities.
Required qualifications to be successful in this role:
- Over 7 years of experience in production support within a 24/7 shift model.
- Extensive experience in handling production support tasks.
- Technical Skills:
- Security: Strong understanding and experience in security protocols and practices.
- SQL/PLSQL: At least 5 years of experience with SQL and PLSQL.
- AWS: 3-5 years of experience with AWS services and infrastructure.
- Job Scheduling Tools: Proficient in using ESP Control-M and UC4 for job scheduling.
- Tools and Platforms:
- ServiceNow: Familiarity with ServiceNow for incident and change management.
- Change Management: Awareness and experience in change management processes.
- Analytical and Problem-Solving Skills:
- Strong analytical skills to identify and resolve issues efficiently.
- Excellent problem-solving abilities.
- Communication and Teamwork:
- Good communication skills both written and oral.
- Team-oriented and capable of working independently.
- Ability to work collaboratively in a team environment.
- Methodologies:
- Experience with Agile and SDLC (Software Development Life Cycle) methodologies.
- Personal Attributes:
- Forward-thinking independent creative and self-sufficient.
- Ability to work with minimal documentation and guidance.
- Proactive and a go-getter attitude.
Bachelors Degree
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set level experience relevant training and licensure and certifications. To support the ability to reward for merit-based performance CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $85800.00 - $150200.00.
CGIs benefits are offered to eligible professionals on their first day of employment to include:
Competitive compensation
Comprehensive insurance options
Matching contributions through the 401(k) plan and the share purchase plan
Paid time off for vacation holidays and sick time
Paid parental leave
Learning opportunities and tuition assistance
Wellness and Well-being programs
Skills:
- ServiceNow
- Change Management
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race ethnicity ancestry color sex religion creed age national origin citizenship status disability pregnancy medical condition military and veteran status marital status sexual orientation or perceived sexual orientation gender gender identity and gender expression familial status or responsibilities reproductive health decisions political affiliation genetic information height weight or any other legally protected status or characteristics to the extent required by applicable federal state and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S. please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements and in accordance with applicable laws some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with CGIs legal duty to furnish information.
Employment Type
Full-Time
