Repair Coordinator
Repair Coordinator
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Job Description
Why join us
Were on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions we empower our customers to express themselves connect with the world and live richer lives.
At Tobii Dynavox you can grow your career within a dynamic global company that has a clear impactful purpose - with the flexibility to also do what truly matters to you outside of work. Whats more youll be part of a work culture where collaboration is the norm and individuality is welcomed.
As a member of our team youll have the power to make it happen. Youll solve challenges deliver solutions and develop new efficient processes that make a direct impact on our customers lives.
About the Role
As a Repair Coordinator you will join our Technical Support team serving as the link between customers partners and our repair processes. You will coordinate the entire repair cyclefrom when a case is created to when the repaired product is returnedensuring customers and partners are fully satisfied.
In this role you will collaborate closely with Technical Support and Customer Service in the beginning while also partnering with a wider set of teams such as Quality Logistics and Product Management to contribute to smooth processes across the organization.
Please note: This is a full-time permanent and onsite role at our office in Stockholm City with flexible working hours within 8:0018:00.
In this role you will:
Manage the full repair coordination cycle from case intake to product return.
Create and process orders related to repair (RMA warranty non-warranty loan replacement).
Enter repair estimates and troubleshooting notes into and manage cost proposals on ERP/CRM systems.
Provide documents and shipping labels and manage return shipping logistics.
Communicate with customers partners and stakeholders via email chat and phone.
Keep internal and external stakeholders proactively informed (i.e. about any delays and spare parts availability).
Collaborate closely with Customer Service Technical Support Repair and Logistics teams.
Troubleshoot across hardware/software to support repair decisions.
Conduct quality follow-ups and contribute to improving repair procedures across markets.
Provide guidance to colleagues on repair coordination and act as a tech support back-up when needed.
What Were Looking For:
We are looking for someone that has:
Equivalent of 3 years experience in repairs customer service or technical support.
Experience with CRM and ERP systems (e.g. Salesforce Visma JIRA Microsoft Dynamics Jira).
A proven track record of solving complex technical issues while maintaining high customer satisfaction.
Excellent written and oral communication skills in English. (Other languages are a plus.)
Strong organizational skills and a customer-focused mindset.
Ability to work both independently and as part of a team.
Familiarity with tools such as Master Control Power BI DRM and Courier systems (e.g. DHL) is preferred.
While your previous work experience is important we also value finding a strong cultural fit. You dont need to be an IT expert however we greatly appreciate your service-oriented approach problem-solving and collaboration and organizational skills.
Apply today!
We believe in empowering individuals - including our own employees - to reach their full potential. So if you want to change lives while growing your own career wed love to hear from you.
Required Experience:
IC
Employment Type
Full-Time
