CST Associate-PML-Employee Referral
CST Associate-PML-Employee Referral
Posted on :
26-06-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Job Description: CST Associate Blend Process (Voice & Non-Voice)
Location: Meera Road-Mumbai
Experience:0-3 Years
Working Days: 6 Days Working
Shift Timing: Roaster Shifts.
Role Overview:
We are looking for a highly motivated and dynamic CST Associate for the Blend Process to join our team in Mumbai. The role will include both voice and non-voice processes where you will be responsible for handling customer interactions and providing support through various communication channels. This is a 6-day working role with rotational shifts.
Key Responsibilities:
Handle inbound and outbound customer calls for voice-based customer service support.
Respond to customer queries complaints and requests via email chat and other digital channels (non-voice).
Provide accurate information about products services policies and procedures.
Troubleshoot and resolve customer issues escalating to senior teams when necessary.
Maintain a high level of professionalism while ensuring customer satisfaction.
Document customer interactions accurately and follow up as required.
Collaborate with internal teams to improve service quality and customer experience.
Meet performance targets (KPI & SLA) including quality productivity and customer satisfaction.
Ensure adherence to company policies and processes in all customer interactions.
Skills & Qualifications:
0-3 years of relevant experience in a blend of voice and non-voice customer service roles.
Excellent communication skills in English (both written and verbal).
Strong problem-solving and troubleshooting skills.
Ability to multitask and manage different types of customer queries efficiently.
Knowledge of CRM tools and customer service platforms is a plus.
Ability to work in a fast-paced environment with minimal supervision.
Flexibility to work in rotational shifts including weekends (6 days a week).
Good interpersonal skills and a team player.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
