Learning and Development Instructor

The Red Hat Global Learning Service (GLS) in Australia is looking for a passionate and experienced Learning & Development Instructor to join us. In this role you will serve as a technical account manager for a dedicated set of training partners assisting them as they grow their business which includes delivering quality training services and administration of worldwide certification to enterprise customers partners and technical architects and engineers. You will also work with the Global teams to identify gaps design test and develop solutions strategies for upskilling and delivering and compliance-related education courses.

Note: This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws.

What You Will Do:

• Prepares technical plans and strategies from engineering documentation field service requirements or software documentation.

• Works with engineering technical support and manufacturing to ensure that technical materials reflect current product features.

• Serve as a technical account manager for a dedicated set of training partners provide technical guidance so they can train instructors and assist them as they grow their business and for successful implementation

• Plan and justify investments in Red Hat training technologies (e.g. Red Hat Security and Selinux Red Hat Virtualization Openstack Satellite and Platform-as-a-Service (PaaS)

• Build develop customize technical training courses tailored to various teams and stakeholders (e.g. developers partners sales and services end-users).

• Work with the Global Training and Certification teams to identify gaps design test and develop solutions and deliver these courses.

• Assist the Services Sales team in additional sales initiatives to grow the training business by implementing and delivering customized higher end technology workshops showcasing various Red Hat Technologies

• Participate in internal projects and pilots as needed to ensure that offerings are effective prior to wide-scale general availability

• Plan and execute pre-sales activities with local Training Sales team

• Facilitate Red Hat Training classes and certification exams

• Responsible for customizing the products as per clients requirements and conducting technical seminars and workshops on emerging Red Hat Technologies like Red Hat Security and Selinux Red Hat VirtualizationOpenstack Satellite and Platform-as-a-Service (PaaS) for IT professionals within the APAC region.

• Guide discussions with customers to scope training needs.

• Interacting with customers Management team in a calm and professional manner to explain and make them understand the benefits of Red Hat Technologies in case a comparison with competition product is needed

What You Will Bring:

• 8 years of industry experience of which 5 are in instruction

• Red Hat Certified Engineer (RHCE) or ability to pursue certification within 30 days of being hired additional Certifications a plus

• Knowledge of and experience with Platform-as-a-Service (PaaS) and container technologies like Red Hat OpenShift Kubernetes and Docker

• Knowledge of application architecture (application servers integration patterns microservices JEE CI/CD build management etc.)

• Knowledge of Automation technologies like Ansible Puppet Chef

• Red Hat Certified Engineer (RHCA) certification

• Knowledge of and experience with Platform-as-a-Service (PaaS) Infrastructure-as-a-Service (IaaS) Automation etc.

• Solid background in Linux or UNIX system administration and deployment

• Ability to communicate effectively at all levels throughout the organization

• Exceptional course facilitation and management skills

• Willingness to travel up to 50%

• Team-oriented with initiative positive attitude and enthusiasm

• Demonstrated ability to work both on your own and as a member of a collaborative team

The following are considered as a plus:

• Higher Levels of Red Hat Certified Architect (RHCA) Certification with specialisation especially on Red Hat OpenShift Red Hat OpenStack Platform and Red Hat Ansible Automation Platform

• Experience with application development or application modernization

About Red Hat

Red Hat is the worlds leading provider of enterprise open source software solutions using a community-powered approach to deliver high-performing Linux cloud container and Kubernetes technologies. Spread across 40 countries our associates work flexibly across work environments from in-office to office-flex to fully remote depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas no matter their title or tenure. Were a leader in open source because of our open and inclusive environment. We hire creative passionate people ready to contribute their ideas help solve complex problems and make an impact.

Inclusion at Red Hat
Red Hats culture is built on the open source principles of transparency collaboration and inclusion where the best ideas can come from anywhere and anyone. When this is realized it empowers people from different backgrounds perspectives and experiences to come together to share ideas challenge the status quo and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access and that all voices are not only heard but also celebrated. We hope you will join our celebration and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race color religion sex sexual orientation gender identity national origin ancestry citizenship age veteran status genetic information physical or mental disability medical condition marital status or any other basis prohibited by law.

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