Customer Service Representative
Customer Service Representative
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$ 17 - 21
1 Vacancy
Job Description
Fieldstone Veterinary Care
4 Cotton Tail Rd.
New Fairfield CT
ABOUT US:
We are seeking highly motivated individuals to join our stellar front desk team in providing outstanding client service and patient care. Our receptionists set the first impression with our clients and patients; therefore applicants must be friendly professional and courteous and must love clients and their pets! Ideal candidates will have excellent customer service skills be computer literate and able to multitask in a fast-paced environment.
Work for an intimate practice with an established history with the community that will allow you to use what youve learned and help you get to the next level! Hard work and talent are recognized here!
Pay:
This is an hourly position depending on experience level education and relevant certifications between $17-21/hour. This is also a full-time position that will be scheduled for typically between 30-40 hours per week. Under 30 hours can be discussed. This schedule will also include working a minimum of one Saturday a month. Typical shift times are:
8 AM 6PM (with a one-hour lunch break.)
8 AM -1 PM
1 PM 6 PM
Skills & Requirements
Compassion and sensitivity: Ability to be sensitive to an ill pet as well as its concerned owner.
Customer service skills: Ability to provide friendly efficient service to clients in-person as well as on the phone. Considerable tact and diplomacy is .
Interpersonal skills: Ability to feel comfortable dealing with clients patients staff and others.
Reliability: Regular attendance and timeliness are essential functions in order to fulfill the requirements of this position.
Technology skills: Ability to operate office technology such as computers tablets scanners fax machines and copiers.
Ability to remain calm during emotional and stressful situations as well as ability to handle patients on a leash or carrier. Receptionists are expected to move through different areas such as multiple workstations waiting areas inventory treatment and exam rooms.
Ability to multitask. Ability to manage office operations such as taking messages scheduling appointments and maintaining patient files.
Communication skills: efficiently communicate with other staff and clients both in writing and verbally.
Must appropriately read invoices process payments and deposits. Must possess basic math skills as well as proper handling of cash and checks.
Responsibilities include but are not limited to. Check-in/out taking payments receiving & making calls paging faxing printing transcribing voicemails sending emails scheduling confirmation calls/texting cleaning training and other clerical duties.
Benefits
Paid time off
Bonuses
Insurance: health dental vision and disability
401(k) plan with employer match
Generous employee pet discount
Employee Assistance Program
Annual uniform allowance
Comprehensive one-on-one client service classes and hands-on training
Continuous learning via in-house training seminars and reference material
Employee appreciation events and activities
Opportunities for internal transfer and promotion
Equal Opportunity Employer including disabled and veterans.
At AmeriVet were committed to your growth development well-being and success. We empower team members with the resources support and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Heres what you can expect when you join our team:
- Tailored development programs mentorship and career pathing to help you achieve your unique goals.
- Competitive pay performance bonuses 401(k) matching and student loan assistance to foster your financial well-being.
- Health dental vision life insurance and mental health resources to support your overall well-being.
- Generous paid time off and holidays because your personal time matters.
- A supportive collaborative environment where everyone feels a sense of belonging.
At AmeriVet your unique skills and passion are celebrated and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
