Medical Office Receptionist
Medical Office Receptionist
Posted on :
26-06-2025
Employer Active
1 Vacancy
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Job Description
Job Summary:
The Practice Coordinator is responsible for managing the front office daily activities for their practice location ensuring quality customer service to in-person and remote patients and clinicians.
Compensation: $19.00 - 20.00/hour
Location: 745 S. Milledge Ave. Suite 1A Athens GA 30605
Duties/Responsibilities:
Operational Excellence:
Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture engagement and schedule prep process for all patients to ensure all paperwork and documentation is complete credit card on file is current demographics are accurate and patient chart is office duties cleanliness and appeal such as sorting office mail scanning documents e-faxes shared office email and office upkeep to ensure the practice is running smoothly and prepared for patients and with peers clinicians and patients in ways that support patient care and clinician satisfaction.
Patient Support:
Provide exceptional customer service responding quickly and appropriately to patient needs and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation front desk responsibilities including greeting and checking patients in/out in a courteous support to patients with requests via phone email and or portal with payment/billing related questions scheduling needs release requests miscellaneous inquires etc. Manage queues within the phone system ensuring calls are answered timely to ensure excellent customer patients with telehealth access Patient Portal issues and other troubleshooting as any urgent requests; triage patient issues and resolution i.e. direct to correct departments or escalate for all in-person and telehealth co-payments and account balances at the time of insurance eligibility verification and reach out to patients to resolve any issues.
Clinician Support:
Provide general clinician support assist clinicians with administrative questions and/or duties such as sending letters faxes with clinicians pertaining to any additional patient clinician schedules by auditing for appointment a pleasant secure and motivational working environment in the Practice.
Required Skills/Abilities:
Ability to multitask and prioritize duties to support delivery of high-quality patient to work independently and as a team communication skills both written and in using Computer Software Applications (Microsoft Office & EMRs)Comfortable handling sensitive and confidential Information (HIPAA)
Education and Experience:
High School or equivalent required associates/bachelors degree preferred.1 years of experience in healthcare operations customer service or similar role or setting preferred.
LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation depending on circumstances not related to an applicants sex or other status protected by local state or federal law.
Employment Type
Full-Time
Key Skills
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